Open to opportunities

Edijana Priscilla

@edijanapriscilla

Customer Service and Operations professional improving experiences, driving lead generation, and supporting teams remotely.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can own day-to-day support and operations, use CRM to deliver great experiences, and contribute to growth through lead generation and targeted digital marketing. I value clear communication and fast, dynamic teamwork.

I’m an efficient, results-driven customer support and operations professional with strong experience in office and virtual assistance. I focus on teamwork and communication to deliver exceptional service, solve customer needs with empathy, and keep operations running smoothly.

In my customer service roles, I handle incoming calls and inquiries, resolve complaints while ensuring quality service, and document interactions for future references. I’ve handled 500+ calls daily, scheduled consultations/appointments, and supported teams to improve service delivery—earning commendations from management for efficiency.

As an Operations Manager, I manage daily affairs, assist the CEO with operations, and ensure client jobs are completed and delivered. I also drive growth through high-performing social media and email content and managed paid advertising campaigns (Meta Ads/Ads Manager/Instagram Ads), achieving 5x return on ad spend (ROAS), alongside administrative tasks like email communications and meeting scheduling.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Clubwealth

Mar 2025 - Present (1 year 3 months)

Handled incoming calls and customer inquiries, resolving complaints while maintaining quality service and satisfaction. Scheduled consultation calls and documented interactions; received commendations from management for efficiency.

Customer Support Call Handling Complaint Resolution Appointment Scheduling Quality Assurance Data Entry

Customer Service & Ops Manager

Sugarfotos

Mar 2024 - Feb 2026 (1 year 11 months)

Managed daily business operations and assisted the CEO, ensuring client jobs were completed and delivered. Led social media and email content, ran Meta Ads/Instagram Ads campaigns, and achieved 5x return on ad spend (ROAS) while handling calls and administrative tasks.

Operations Management Social Media Content Creation Email Marketing Meta Ads Lead Generation Administrative Support

Customer Service Representative

Specialty Life

Jan 2024 - Feb 2025 (1 year 1 month)

Scheduled client appointments and managed 500+ daily calls while meeting customer needs through consultative questioning. Maintained accurate CRM records, improved customer relationships, and exceeded performance targets including call resolution time and satisfaction scores.

Inbound Call Support Outbound Calling Appointment Scheduling Lead Generation Customer Relationship Management Performance Metrics Customer Satisfaction

Personal Assistant

GOLOGISTICS

Jun 2023 - Dec 2023 (6 months)

Supported the CEO by scheduling meetings, managing calendars, and handling emails and phone calls. Coordinated communications with clients and vendors and assisted with reports and presentation preparation.

Scheduling Administrative Coordination Inbox Management Client Reports And Presentations

Financial Assistant

Upfront Pragmatics

Jul 2022 - Jun 2023 (11 months)

Monitored purchases and maintained accurate records of company expenditures, escalating issues to the financial controller and producing weekly reports. Supported budget adherence and expense management, while tracking office supplies inventory and related records.

Expense Management Finance Support