Temenuga Angelova

Lead the internal Wellbeing Network, overseeing the annual wellbeing calendar and events to support employee engagement across multiple markets (UK, US, Bulgaria, Australia). Manage the network's budget, ensuring cost-effective planning and delivery of wellbeing initiatives.

Actively participated in the internal mentoring programme as both a mentor and mentee, supporting colleagues at multiple levels, from individual contributors to senior leadership. Mentored the Chief People Officer to provide insights into employees' day-to-day experiences, challenges, and opportunities for improving engagement and workflow.

Lead and develop a team of Client Success Managers managing a £9M+ TCV portfolio across 1,000+ SMB clients within a SaaS subscription model. Own team performance across retention, expansion revenue and NRR, contributing directly to recurring revenue growth and portfolio stability.

Managed a mixed portfolio of up to 50 clients across SMB, Corporate and Enterprise segments within a SaaS subscription model, driving retention, renewal success and recurring revenue growth. Built and maintained trusted relationships with senior stakeholders including CEOs, CFOs, HR Directors, CPOs, Finance Directors, Marketing and IT leaders.

Provided technical and platform support to clients across all segments (SMB, Corporate and Enterprise) operating within a SaaS subscription model, resolving queries across benefits, recognition and employee engagement products via email, phone and live chat. Developed in-depth product knowledge across the full platform suite, enabling efficient issue resolution and high levels of client satisfacti

Managed high-volume inbound and outbound client communication via phone, delivering timely and professional customer support. Negotiated car hire pricing and rental terms, balancing customer satisfaction with commercial and policy requirements.

Managed end-to-end coordination of large group bookings, private dining events and corporate functions for up to 100 guests, ensuring seamless execution and high client satisfaction. Acted as primary point of contact for corporate and private clients, leading consultations, venue viewings and event planning discussions.

Supported overall restaurant management, overseeing front-of-house coordination and staff performance during busy service periods. Led staff meetings and managed working hours, contributing to effective rota planning and team productivity.

Led technical and operational management for Wild Rose, a London-based cultural festival promoting Bulgarian music, art and heritage. Oversaw stage production, scheduling and live event execution, ensuring seamless coordination across performances.

Developed and executed end-to-end business and project plans for live events, overseeing commercial, operational and marketing strategy. Managed venue partnerships, negotiated terms, and coordinated with venue managers to ensure successful delivery.

Provided waitressing services at a vegetarian restaurant in Islington, London.

Represented client brands at public and private promotional events, including corporate activations, parties, meetings and concerts. Welcomed and engaged guests, delivering professional brand presentations and enhancing overall event experience.

Bachelor of Music Business & Arts Management from Middlesex University, London, UK, completed in 2018.

Completed the Fundamentals of Digital Marketing certification from Google.

Completed the Email Marketing certification from SoftUni.