Daniela Corbo
@danielacorbo
I resolve high-volume customer incidents and coordinate reliable remote operations.
ItalyWhat I'm looking for
At Macro fm24, I manage 50–70 tickets and operational incidents daily across a global commercial portfolio in a 24/7/365 remote environment.
I triage, prioritise and monitor incidents through resolution, maintaining 93% SLA compliance. I coordinate clients, internal teams, engineers and contractors to resolve escalations while keeping records, handovers and operational documentation accurate.
Previously, at Triyoga, I supervised, trained and scheduled a 14-person front-of-house team while handling customer enquiries, bookings, complaints and membership requests. At ISS, I supported service contracts, supplier relationships, reporting and operational coordination for an HM Government contract.
I also managed high-volume customer service and daily operations at Whitbread Plc, leading a 14-person team and overseeing budgets, inventory, purchasing and performance reporting. I bring professional English, native Italian and a calm, organised approach to remote customer support and operations.
Experience
Work history, roles, and key accomplishments
Facilities & Operations Service Specialist
Macro FM24
Jan 2021 - Present (5 years 8 months)
Managed 50-70 tickets and operational incidents daily in a 24/7/365 remote environment, maintaining 93% SLA compliance. Coordinated third-party engineers and contractors, and acted as a key point of contact between clients, contractors, and internal teams.
Reception Supervisor
Triyoga
Nov 2021 - Jul 2024 (2 years 8 months)
Supervised, trained, and scheduled a 14-person front-of-house team, ensuring effective coverage and consistent customer service standards. Managed high volumes of customer enquiries, bookings, cancellations, and membership-related requests.
Commercial Assistant
ISS
Jan 2018 - Sep 2019 (1 year 8 months)
Supported the administration and management of service contracts, SLAs, and supplier relationships. Assisted with quotations, purchase orders, and financial tracking, and prepared financial summaries and operational documentation.
Store Manager
Whitbread Plc
Apr 2014 - Dec 2017 (3 years 8 months)
Managed daily operations and customer service in a high-volume environment. Led, trained, coached, and scheduled a 14-person team, and managed budgets, labour costs, inventory, purchasing, and cash handling.
Education
Degrees, certifications, and relevant coursework
University of Palermo
Bachelor's Degree, Tourism Economics and Management
Bachelor's Degree in Tourism Economics and Management from the University of Palermo, Italy.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Job categories
Skills
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