Looking for a job

Jimmie Louis

@jimmielouis

Message

I build strong customer relationships, improve operations, and coordinate member programs and events.

Australia

Message

What I'm looking for

I'm looking for a client-focused role where I can build relationships, improve processes, coordinate projects or events, and contribute to strong customer and member outcomes in a collaborative environment.

At National Australia Bank, I support business customers through inbound and outbound calls, hardship-assistance assessments, account management, and collaboration across banking departments.

Previously at the Financial Industries Remuneration Group, I managed a portfolio of 140–150 member organisations, led onboarding, coordinated conferences and insights events, and delivered member communications, surveys, and reporting. I also supported forecasting, invoicing, governance records, website management, and database accuracy across WordPress, Excel, and Xero.

My background also includes client onboarding, marketing campaigns, financial administration, swimming-centre operations, website management, and coaching athletes from development through elite levels.

Experience

Work history, roles, and key accomplishments

Current

Business Assist Advisor

Current

National Australia Bank

May 2026 - Present (3 months)

Handles inbound and outbound calls to business customers, assessing eligibility for hardship assistance and managing internal debt. Collaborates across banking departments to meet conversion quotas.

Customer Service Banking Products Debt Management Collaboration

Member Services Manager

Financial Institutions Remuneration Group

Mar 2024 - Aug 2025 (1 year 5 months)

Client-focused role spanning Customer Success, SaaS onboarding and support, stakeholder engagement, communications, event management and company secretariat duties. Managed member relationships, supported platform transitions, coordinated events and assisted with governance, audit and operational processes.