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Dario Gallotti

@dariogallotti

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Client Success & Support Specialist at Flutter SEA, improving ticket reporting and support for Sisal and SNAI clients.

Italy

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What I'm looking for

I’m looking to move into end-to-end post-purchase client success for AI-powered SaaS in travel and hospitality.

At Flutter SEA Group, I handle the full technical ticket lifecycle for Sisal and SNAI, coordinating field technicians and internal teams through resolution. I use Microsoft Dynamics 365 and Excel to spot recurring issues, and built dashboards and Power Query reports that help teams see delays earlier and reduce manual reporting.

At Foorban, I led day-to-day logistics operations for a corporate food service, managing five direct reports and coordinating about 30 couriers. I monitored delivery performance and service quality, and improved tracking and workflows to give the team clearer visibility into performance, costs and service problems.

At Bibos, I managed catering operations across 30 locations and served as the main client contact for 30 corporate clients. After 10 years across hospitality, corporate catering, food-tech and betting and gaming, I’m eager to move into end-to-end post-purchase client success for AI-powered SaaS in travel and hospitality.

Experience

Work history, roles, and key accomplishments

Current

Service Delivery Governance Specialist

Current

Flutter SEA Group

May 2025 - Present (1 year 6 months)

Central point of contact for technical tickets lifecycle for Sisal and SNAI branches, coordinating field technicians and internal teams. Analyzed ticket data in Dynamics 365 and Excel, built dashboards and Power Query reports, and used Generative AI to improve support workflows.

Microsoft Dynamics 365 Excel Power Query Dashboarding Reporting Generative AI Ticket Management Escalation Management Stakeholder Coordination

Logistics & Operations Team Leader

Foorban Srl

Dec 2021 - Apr 2025 (3 years 4 months)

Led day-to-day logistics operations for a corporate food service, managing 5 direct reports and coordinating about 30 couriers. Managed transportation, suppliers, and delivery performance, monitoring KPIs to maintain service quality and drive continuous improvement.

Logistics Operations Management Team Leadership KPI Monitoring Supplier Management Process Improvement

Account and Area Manager

Bibos s.r.l.

Jul 2018 - Aug 2021 (3 years 1 month)

Managed multi-site catering operations across 30 locations, coordinating 90 staff and monitoring operational KPIs. Served as main client contact for 30 corporate clients, ensuring service quality and customer satisfaction.

Operations Management Customer Relationship Management KPI Monitoring Team Coordination Customer Satisfaction

Hospitality & Food Service Operations

Various roles

May 2015 - Jul 2018 (3 years 2 months)

Worked across hospitality, food service, and event operations, including the Belgian Pavilion at Expo Milano and Villa Sant'Uberto Milan Private Country Club.