Open to opportunities

Taybah Rinquest

@taybahrinquest1

Message

Customer Support Specialist with strong teamwork and problem-solving skills.

South Africa

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a dedicated Customer Support Specialist, I thrive in dynamic environments where I can leverage my strong communication and problem-solving skills. My experience spans various roles, including appointment setting, merchant support, and financial advising, where I have consistently met and exceeded targets. I believe in the power of teamwork and have successfully motivated my colleagues to achieve our collective goals.

Throughout my career, I have developed a keen ability to adapt to different challenges, whether working independently or as part of a team. My roles at companies like Peach Payments and Remitano have honed my skills in troubleshooting and customer service, ensuring that clients receive the best possible support. I am goal-oriented and driven to succeed, always striving to improve my skills and contribute positively to my workplace.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Credit Rescue

Aug 2023 - Present (1 year 11 months)

Managed a team of approximately 6 individuals, providing weekly upskilling and product training to ensure team targets were met. Motivated the team to achieve individual and monthly targets in debt restructuring and financial advice.

Team Leadership Product Training Financial Advice Debt Restructuring Performance Management

Current

Appointment Setter

Current

Go 2 Sales

Jan 2024 - Present (1 year 6 months)

Successfully set appointments for businesses through various channels including email, chat support, LinkedIn, and phone calls. Focused on generating leads and scheduling meetings to support business development.

Appointment Setting Lead Generation Email Marketing Chat Support LinkedIn Sales Navigator

Merchant Support Specialist

Peach Payments

Sep 2022 - Mar 2023 (6 months)

Provided comprehensive support to customers as a Merchant Support Specialist, addressing all inbound queries. Troubleshot and resolved various issues encountered by customers using the payment gateway.

Customer Support Troubleshooting Payment Processing Query Resolution Technical Support

Customer Support Specialist

Remitano

Aug 2021 - Sep 2022 (1 year 1 month)

Served as a financial advisor and troubleshot customer issues for a global cryptocurrency company. Assisted clients with various inquiries and resolved technical and financial problems.

Financial Advisory Cryptocurrency Customer Support Technical Troubleshooting Blockchain

Sales Associate

Affinity Health

Jun 2020 - Feb 2021 (8 months)

Achieved sales objectives for a health insurance company, focusing on providing health insurance solutions to clients. Successfully met sales targets and contributed to company growth.

Sales Health Insurance Customer Service

Production Assistant

Voice of the Cape Radio Station

Aug 2013 - Nov 2013 (3 months)

Assisted with setting up interviews and meeting guests for the radio station. Operated the switchboard and provided general production support.

Interview Coordination Broadcasting

Personal Assistant

DNA Therapy

Jan 2018 - Dec 2019 (1 year 11 months)

Managed various administrative and client-facing duties, including office administration, client liaison, and customer support. Also performed sales associate and personal assistant tasks, along with financial auditing.

Office Administration Customer Support Sales Personal assistance Financial Audit

Office Assistant

Circulution

Jan 2017 - Dec 2017 (11 months)

Provided essential office assistance and managed data capturing responsibilities. Supported customer inquiries and performed general administrative duties for the company.

Office Assistant Data Entry Customer Support Administration Record keeping

Administrator

Ruminet

May 2014 - Jan 2015 (8 months)

Handled office assistant duties, delegated call center tasks, and managed salary structures and payroll. Performed data capturing and general administrative functions.

Office Administration Payroll Data Entry Human Resources Support

Administrator

Heart FM Radio Station

May 2013 - Jan 2014 (8 months)

Managed administrative tasks and reception duties for the radio station. Assisted with production-related activities.

Administration Office Management Communication

Human Resources Assistant

Exigent Limited

Sep 2012 - Jan 2013 (4 months)

Provided support as a Human Resources Assistant, handling payroll queries and other HR-related tasks. Assisted with various administrative duties within the HR department.

Human Resources Payroll Payroll Administration Query Resolution Employee Support

Education

Degrees, certifications, and relevant coursework

Damelin Mowbray

Diploma, Journalism and Media Studies

Studied Journalism and Media Studies, focusing on developing skills in media production and communication. Gained foundational knowledge in journalistic practices and media industry operations.