Ndumi Nkosi

Dynamic and client-focused professional with a proven track record of building strong relationships, delivering tailored solutions, and driving client satisfaction. Skilled in problem-solving, effective communication, and leading collaborative efforts to achieve business objectives. Excels in fast-paced, remote environments, consistently exceeding expectations while ensuring team success.

Currently serving as a Communications Agent at BlueIon VIP (Gaming) since June 2023, where I spearhead content development to promote brand initiatives and collaborate with stakeholders to design effective communication strategies. I also work as a Customer Service Agent at BlueIon VIP (Gaming) since September 2022, cultivating lasting relationships with clients through proactive support and personalized engagement, leading efforts to convert new registrations into loyal customers, and addressing client inquiries via various channels.

Prior to my current roles, I gained valuable experience as a Technical Support Specialist at Agies Global (Telkom) from November 2018 to June 2019, where I provided leadership in diagnosing hardware/software issues and acted as a liaison between technical teams and clients. I also served as a Call Centre Agent at Conduent South Africa from March 2017 to December 2017, delivering exceptional service by addressing customer needs and providing accurate solutions. Additionally, I worked as a Personal Assistant at the Council for Medical Schemes from 2015 to 2016, coordinating meetings and providing administrative leadership.