Open to opportunities

Jasmine Chabalala

@jasminechabalala

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Customer-focused remote customer service professional with financial services experience.

South Africa

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What I'm looking for

I seek a remote customer-facing role where I can apply strong communication, problem-solving, and organizational skills in a supportive, collaborative environment with opportunities for growth.

I am a highly motivated and adaptable customer service professional with a Bachelor of Business Science Degree and practical experience in financial services and small-business management.

As a Financial Advisor and Director, I developed strong client engagement, problem-solving, and administrative skills, maintained meticulous records, generated leads, and collaborated with teams to resolve complex issues.

I am reliable working independently or remotely, proficient with Microsoft 365, Google Workspace and CRM (Salesforce), and eager to leverage my communication and organizational strengths to contribute to a supportive customer-focused team.

Experience

Work history, roles, and key accomplishments

Financial Advisor

EQ-Fin/Liberty

Aug 2024 - Nov 2024 (3 months)

Conducted financial needs analyses, advised clients on products and compliance updates, and maintained accurate client records while generating leads and supporting a fast-paced advisory team.

Financial Products & Compliance Lead Generation CRM (Salesforce)Record keeping Client Relationship Management

Director

Jazzed Up Projects

Jan 2021 - Aug 2024 (3 years 7 months)

Oversaw daily operations, managed customer inquiries and resolutions, and maintained financial and business documentation to improve operational efficiency and customer satisfaction.

Operations Management Customer Service Problem Solving Attention To Detail Multitasking Team Collaboration Process Improvement

Education

Degrees, certifications, and relevant coursework

Monash South Africa

Bachelor of Business Science, Economics

2014 - 2018

Activities and societies: Tutoring and group presentations; coursework in economics and statistics involving data analysis and research.

Completed a Bachelor of Business Science with a major in Economics, developing strong analytical, communication, and teamwork skills through research, presentations, and tutoring.