Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@flancendlovu
Empathetic Customer Support Specialist with 4+ years of experience.
I am an empathetic and solutions-oriented Customer Support Specialist with over four years of experience in client-facing roles across various sectors, including banking, logistics, retail, and virtual assistance. My proven track record involves resolving more than 60 customer queries daily through phone, email, and chat, all while maintaining a high standard of service excellence. I pride myself on my ability to adapt quickly to fast-paced environments, demonstrating strong emotional intelligence and a passion for delivering exceptional customer experiences.
Throughout my career, I have effectively utilized CRM tools and collaborated with cross-functional teams to ensure seamless service delivery. My roles have equipped me with a diverse skill set, including client-centered communication, administrative support, and problem-solving abilities. I am committed to continuous improvement and thrive on the challenges that come with managing multiple tasks efficiently.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
Millennium Staffing Solutions
Jan 2025 - Present (10 months)
Handled client inquiries across multiple channels, providing prompt and professional responses. Collaborated with internal teams to coordinate product information and ensure customer satisfaction. Efficiently managed and prioritized multiple tasks in a fast-paced retail environment.
Zaeng Consulting
May 2023 - Jan 2024 (8 months)
Handled high volume communications and administrative tasks for executives. Coordinated with cross-functional teams to arrange meetings and facilitate workflow efficiency. Served as the first point of contact for clients, handling inquiries with professionalism and clarity.
First National Bank
Mar 2021 - Mar 2023 (2 years)
Successfully handled over 60 daily customer queries via phone, email, and chat, achieving a 98% satisfaction rating. Supported cross-functional teams in resolving complex customer issues through prompt resolution and professional communication.
MarketSA
Jan 2020 - Feb 2021 (1 year 1 month)
Promoted financial products to clients with a personalized and solution-driven approach. Collaborated with marketing and operations teams to enhance customer experience. Recognized for delivering both sales results and outstanding customer service.
Degrees, certifications, and relevant coursework
Bachelor of Science, Politics and Public Management
Studied the principles of politics and public management. Gained knowledge in governance, public policy, and administrative processes.
Certificate, Virtual Assistant
Completed a Virtual Assistant Certificate program. Acquired skills in administrative support, communication, and task management relevant to virtual assistance.
Software and tools used professionally
You can contact Flance and 90k+ other talented remote workers on Himalayas.
Message FlanceNaledi Mjwara
Junior Underwriter, NUTUN CX (AmeriSave Mortgage Corporation)
Nontokozo Ndlovu
Customer Service Representative, Comcast Xfinity
Lona Ngwane
Customer Service Specialist, Webhelp SA
Nozipho Nzimande
Customer Support / Lead Generation, USA Global Marketing
nkululeko ndlovu
Remote Online Customer Consultant, Online Casino
Ayabonga Dumke
Customer Service Advisor and Support Coach, Teleperformance SA (BPO)
Sikelela Nqodi
Customer Support & Sales Advisor, Bytestream
Xolani Khanyile
Customer Wellbeing Executive, Healf
Aquilla Prince
Customer Care Representative, SupportYourApp
blessing Matola
Customer Service Representative, SkyMaster Telecoms