Open to opportunities

Flance Ndlovu

@flancendlovu

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Empathetic Customer Support Specialist with 4+ years of experience.

South Africa

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in a supportive environment.

I am an empathetic and solutions-oriented Customer Support Specialist with over four years of experience in client-facing roles across various sectors, including banking, logistics, retail, and virtual assistance. My proven track record involves resolving more than 60 customer queries daily through phone, email, and chat, all while maintaining a high standard of service excellence. I pride myself on my ability to adapt quickly to fast-paced environments, demonstrating strong emotional intelligence and a passion for delivering exceptional customer experiences.

Throughout my career, I have effectively utilized CRM tools and collaborated with cross-functional teams to ensure seamless service delivery. My roles have equipped me with a diverse skill set, including client-centered communication, administrative support, and problem-solving abilities. I am committed to continuous improvement and thrive on the challenges that come with managing multiple tasks efficiently.

Experience

Work history, roles, and key accomplishments

Current

Online Shopper & Merchandiser

Current

Millennium Staffing Solutions

Jan 2025 - Present (5 months)

Handled client inquiries across multiple channels, providing prompt and professional responses. Collaborated with internal teams to coordinate product information and ensure customer satisfaction. Efficiently managed and prioritized multiple tasks in a fast-paced retail environment.

Client Communication Product Information Management Customer Satisfaction Prioritization Multitasking

Personal Assistant

Zaeng Consulting

May 2023 - Jan 2024 (8 months)

Handled high volume communications and administrative tasks for executives. Coordinated with cross-functional teams to arrange meetings and facilitate workflow efficiency. Served as the first point of contact for clients, handling inquiries with professionalism and clarity.

Administrative Support Executive Communication CRM Systems

Customer Servicing Consultant

First National Bank

Mar 2021 - Mar 2023 (2 years)

Successfully handled over 60 daily customer queries via phone, email, and chat, achieving a 98% satisfaction rating. Supported cross-functional teams in resolving complex customer issues through prompt resolution and professional communication.

Customer Service CRM Systems Phone Communication Email Chat Problem Solving

Sales Agent

MarketSA

Jan 2020 - Feb 2021 (1 year 1 month)

Promoted financial products to clients with a personalized and solution-driven approach. Collaborated with marketing and operations teams to enhance customer experience. Recognized for delivering both sales results and outstanding customer service.

Sales Financial Products Customer Experience Co Marketing Customer Service

Education

Degrees, certifications, and relevant coursework

Unknown

Bachelor of Science, Politics and Public Management

Studied the principles of politics and public management. Gained knowledge in governance, public policy, and administrative processes.

Unknown

Certificate, Virtual Assistant

Completed a Virtual Assistant Certificate program. Acquired skills in administrative support, communication, and task management relevant to virtual assistance.