Flance Ndlovu

Handled client inquiries across multiple channels, providing prompt and professional responses. Collaborated with internal teams to coordinate product information and ensure customer satisfaction. Efficiently managed and prioritized multiple tasks in a fast-paced retail environment.

Handled high volume communications and administrative tasks for executives. Coordinated with cross-functional teams to arrange meetings and facilitate workflow efficiency. Served as the first point of contact for clients, handling inquiries with professionalism and clarity.

Successfully handled over 60 daily customer queries via phone, email, and chat, achieving a 98% satisfaction rating. Supported cross-functional teams in resolving complex customer issues through prompt resolution and professional communication.

Promoted financial products to clients with a personalized and solution-driven approach. Collaborated with marketing and operations teams to enhance customer experience. Recognized for delivering both sales results and outstanding customer service.

Studied the principles of politics and public management. Gained knowledge in governance, public policy, and administrative processes.

Completed a Virtual Assistant Certificate program. Acquired skills in administrative support, communication, and task management relevant to virtual assistance.