Ayesha Haniff

I am a dedicated and results-driven customer service and administrative professional with extensive experience in the medical schemes and contact center industries. Over the years, I have honed my skills in handling customer queries, problem-solving, and multitasking in high-pressure environments. My commitment to excellence is reflected in my ability to provide exceptional customer service across various platforms, ensuring that clients receive the clarity and support they need.

Throughout my career, I have built strong customer relationships through effective communication and problem-solving. My experience as a Contact Center Consultant at Discovery Health Medical Scheme has equipped me with the skills to assist clients in navigating complex medical schemes, ensuring they understand their benefits and policies. Additionally, I have supervised teams, trained new employees, and led initiatives to improve productivity and client satisfaction, demonstrating my leadership capabilities.

Recently, I completed a TEFL certification, which has broadened my expertise in teaching and communication. I am eager to leverage my skills and experience in a new role that values customer service excellence and fosters professional growth.