Ayesha Haniff
@ayeshahaniff
Dedicated customer service and administrative professional with extensive experience.
What I'm looking for
I am a dedicated and results-driven customer service and administrative professional with extensive experience in the medical schemes and contact center industries. Over the years, I have honed my skills in handling customer queries, problem-solving, and multitasking in high-pressure environments. My commitment to excellence is reflected in my ability to provide exceptional customer service across various platforms, ensuring that clients receive the clarity and support they need.
Throughout my career, I have built strong customer relationships through effective communication and problem-solving. My experience as a Contact Center Consultant at Discovery Health Medical Scheme has equipped me with the skills to assist clients in navigating complex medical schemes, ensuring they understand their benefits and policies. Additionally, I have supervised teams, trained new employees, and led initiatives to improve productivity and client satisfaction, demonstrating my leadership capabilities.
Recently, I completed a TEFL certification, which has broadened my expertise in teaching and communication. I am eager to leverage my skills and experience in a new role that values customer service excellence and fosters professional growth.
Experience
Work history, roles, and key accomplishments
Contact Center Consultant
Discovery Health Medical Scheme
Jul 2017 - Present (8 years)
Provided exceptional customer service by handling inquiries efficiently across various platforms. Assisted clients in navigating medical schemes, ensuring clarity in benefits and policies.
Call Center Consultant
CCI International
Oct 2010 - Present (14 years 9 months)
Supervised a team of consultants, ensuring quality service and adherence to performance metrics. Trained new employees, enhancing their customer service and sales skills.
Sales Assistant
Tree House
Feb 2008 - Present (17 years 5 months)
Assisted customers with product inquiries and purchases. Managed stock levels and maintained an organized store layout.
Administrator
KGN Printers
Oct 2007 - Present (17 years 9 months)
Managed office administration and data entry tasks. Assisted in processing client orders and handling customer queries.
Education
Degrees, certifications, and relevant coursework
Palmview Secondary
Matric Certificate, General Studies
Completed secondary education, obtaining a Matric Certificate. Developed foundational knowledge and skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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