Open to opportunities

Taybah Rinquest

@taybahrinquest

Message

Dedicated customer support specialist with strong team collaboration skills.

South Africa

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a customer support specialist with a proven track record of delivering exceptional service and support across various industries. My experience spans roles in appointment setting, merchant support, and financial advising, where I have consistently met and exceeded targets. I thrive in team environments, motivating my colleagues to achieve our collective goals while also excelling in independent tasks.

Throughout my career, I have developed a strong ability to troubleshoot issues and provide effective solutions to customers. My roles at companies like Peach Payments and Remitano have honed my skills in handling inbound queries and advising clients on financial matters. I am goal-oriented and driven, always striving for excellence in every task I undertake.

With a background in journalism and media studies, I bring strong communication skills to my work, ensuring that I connect with clients and colleagues effectively. I am passionate about helping individuals and businesses succeed, and I believe that my dedication and work ethic make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Sales Team Leader

Current

Credit Rescue

Aug 2023 - Present (1 year 10 months)

Led a team of approximately 6 individuals, focusing on meeting monthly targets and providing weekly upskilling and product training. Motivated the team to achieve individual and collective goals within a debt counseling environment.

Team Leadership Sales Management Product Training Mentoring

Current

Appointment Setter

Current

Go 2 Sales

Jan 2024 - Present (1 year 5 months)

Set appointments for businesses using various communication channels, including email, chat support, LinkedIn, and phone calls. Focused on generating leads and securing meetings for clients.

Appointment Setting Lead Generation Email Communication Chat Support LinkedIn Cold Calling Sales

Merchant Support Specialist

Peach Payments

Sep 2022 - Mar 2023 (6 months)

Provided support to merchants, assisting with all inbound queries and troubleshooting various customer issues. Ensured smooth operation of payment gateway services.

Customer Support Technical Support Troubleshooting Payment Processing CRM Software

Customer Support Specialist

Remitano

Aug 2021 - Sep 2022 (1 year 1 month)

Served as a financial advisor and troubleshooter for a global Cryptocurrency company. Assisted customers with financial queries and resolved technical issues related to the platform.

Customer Support Financial Advisor Cryptocurrency Troubleshooting Client Communication Blockchain

Sales Associate

Affinity Health

Jun 2020 - Feb 2021 (8 months)

Focused on achieving sales targets for a health insurance company. Provided health insurance solutions and managed client relationships.

Sales Health Insurance Product Knowledge Customer Service CRM

Production Assistant

Voice of the Cape Radio Station

Aug 2013 - Nov 2013 (3 months)

Assisted with setting up interviews and meeting guests for a radio station. Managed the switchboard operations and provided general production support.

Interview Coordination Event Coordination

Personal Assistant

DNA Therapy

Jan 2018 - Dec 2019 (1 year 11 months)

Managed office administration, acted as a client liaison, and provided customer support. Handled sales associate duties, personal assistance, and financial auditing for a company selling EMS devices.

Administrative Assistant Customer Support Sales Personal assistance Financial Audit Data Entry

Office Assistant

Circulution

Jan 2017 - Dec 2017 (11 months)

Performed office assistant duties, including data capturing and customer support. Assisted with general administrative tasks and record keeping.

Customer Support Administrative Support Record keeping Microsoft Office

Administrator

Ruminet

May 2014 - Jan 2015 (8 months)

Handled office assistant responsibilities, delegated call center tasks, and managed salary structures and payroll. Also performed data capturing and general administrative duties.

Office Management Payroll Salary Structure Administration Administrative Support

Administrator

Heart FM Radio Station

May 2013 - Jan 2014 (8 months)

Managed administrative tasks and reception duties for a radio station. Supported general office operations and communication flow.

Administration Office Management Communication Scheduling Customer Service

Human Resources Assistant

Exigent Limited

Sep 2012 - Jan 2013 (4 months)

Provided support in human resources, specifically handling payroll queries. Assisted with general HR administrative tasks and employee support.

Human Resources Payroll Payroll Administration Employee Support Data Management Confidentiality

Education

Degrees, certifications, and relevant coursework

Damelin Mowbray

Diploma, Journalism and Media Studies

Studied Journalism and Media Studies, focusing on the core principles and practices of the field. Pursued a Diploma, gaining foundational knowledge and skills relevant to media and communication.