nkululeko ndlovu

Delivered exceptional customer support through various channels, achieving a 98% customer satisfaction rating. Assisted customers with account-related issues and troubleshooting, reducing resolution time by 30%. Enhanced product knowledge, contributing to a 25% increase in upsell opportunities.

Developed customized financial plans for clients, increasing portfolio performance by an average of 15%. Maintained regular communication with clients, achieving a client retention rate of 85%.

Educated clients on investment options, resulting in a 20% growth in new client acquisitions. Recommended suitable financial products based on individual client needs, leading to a 30% increase in product uptake.

Cultivated customer relationships through regular interaction, achieving a 10% increase in in-store sales. Managed product displays and inventory, ensuring optimal stock levels and presentation.

Handled correspondence and maintained confidential documents, improving office efficiency by 15%. Executed comprehensive bookkeeping tasks and prepared financial statements, ensuring accuracy and compliance.

Managed examination processes, ensuring compliance and integrity, reducing processing errors by 20%. Assisted in administrative tasks within the Examination Unit.

Currently studying Forensic Science with a focus on Forensic Methods and Techniques, Investigation of Selected Crimes, and Social Dimensions of Justice.

Completed a National Diploma in Management Assistant, covering major subjects such as Communications, Information Processing, Office Practice, and Advanced Computer Systems.

Achieved a National Senior Certificate with subjects including IsiZulu, English, Mathematics, Accounting, Business Studies, and Economics.