Open to opportunities

Tshepiso Letsapa

@tshepisoletsapa

Message

Highly motivated individual passionate about customer service and finance.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to grow in a supportive environment, where I can utilize my customer service skills and passion for finance to help clients achieve their financial goals.

I am a highly motivated and detail-oriented individual with a strong passion for delivering exceptional customer service. My experience in various customer service roles has equipped me with the skills to effectively communicate and solve problems, ensuring client satisfaction. I have built and maintained relationships with over 200 clients daily, consistently exceeding customer satisfaction goals through timely and effective communication.

Throughout my career, I have demonstrated a commitment to learning and excelling in customer support roles. My proactive attitude and empathetic approach have allowed me to provide tailored solutions to clients, optimizing their experience and fostering trust. I am eager to leverage my strong interpersonal skills in a Financial Advisor position, assisting clients in achieving their financial goals while contributing to their success.

Experience

Work history, roles, and key accomplishments

Call Center Building Claims Representative

Standard Bank

May 2022 - Sep 2023 (1 year 4 months)

Managed relationships with over 200 clients daily, ensuring satisfaction through effective communication and timely solutions. Collaborated with internal teams to resolve client requests and identify growth opportunities.

Client Relationship Management Effective Communicator Problem Solving Team Collaboration Customer Retention

Customer Service Claims Representative

Discovery

Sep 2019 - Sep 2021 (2 years)

Managed client relationships and ensured high satisfaction levels by communicating progress on issues and adhering to SLA guidelines. Provided tailored solutions based on client needs.

Client Relationship Management Communication Problem Solving Administrative Support

Customer Service Vehicle Repair Management

Discovery

Apr 2018 - Jul 2019 (1 year 3 months)

Provided timely resolutions to customer inquiries while managing expectations and building trust. Demonstrated strong problem-solving skills in a high-volume environment.

Problem Solving Customer Retention

Customer Service Representative (Vehicle Claims)

Discovery

Sep 2015 - May 2018 (2 years 8 months)

Utilized critical thinking and interpersonal skills to build rapport with clients, reducing repeat inquiries. Supported internal teams and managed administrative tasks to enhance service delivery.

Client Relationship Management Problem Solving Administrative Support

Education

Degrees, certifications, and relevant coursework

John Orr Technical High School

High School Diploma, General Education

2008 - 2008

Completed Matric, obtaining a high school diploma. Developed foundational skills in communication and problem-solving, preparing for future career opportunities.