Open to opportunities

ndiko sinxoto

@ndikosinxoto

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Detail-oriented professional with experience in customer service and administration.

South Africa

Message

What I'm looking for

Seeking a dynamic role that leverages my customer service and administrative expertise to contribute to a team-focused environment with opportunities for growth and professional development.

I am a highly motivated and detail-oriented professional with a strong background in customer service, office administration, and financial services. My experience spans various roles, including Branch Consultant, Service Consultant, and Junior Accounts Clerk, where I have consistently delivered excellent client support and maintained accurate documentation. I take pride in my ability to manage multiple tasks efficiently and provide solutions that enhance client satisfaction.

Throughout my career, I have developed a robust skill set that includes customer service excellence, office administration, financial record-keeping, and client relationship management. My time at Capitec Bank and Teleresource Pty Ltd has honed my ability to work in fast-paced environments, ensuring seamless operations and compliance with regulatory standards. I am passionate about contributing to dynamic teams and leveraging my organizational skills to drive success.

I hold a Bachelor of Social Science degree from the University of Fort Hare and have completed various certifications in banking, sales management, and project management. I am committed to continuous learning and professional growth, which enables me to bring a fresh perspective and innovative solutions to my work. I am eager to utilize my skills and experience to contribute to a forward-thinking organization focused on customer-centric values and operational excellence.

Experience

Work history, roles, and key accomplishments

Branch Consultant

Teleresource Pty Ltd (Sanlam Retail Mass)

May 2024 - Sep 2024 (4 months)

Assisted in client onboarding and management, ensuring a seamless customer experience. Managed branch documentation, including contracts and financial records, ensuring accuracy and compliance with regulatory standards.

Onboarding Compliance MS Office

Bank Better Champion/Service Consultant

Capitec Bank Limited

May 2019 - Aug 2023 (4 years 3 months)

Delivered excellent customer service, assisting clients with banking needs and product knowledge. Processed transactions, handled complaints, and provided solutions to enhance client satisfaction.

Customer Service MS Office

Junior Accounts Clerk

Linlos Investments 4CC

Jul 2018 - May 2019 (10 months)

Assisted in preparation and maintenance of financial reports, including invoices, payments, and receipts. Processed and reconciled accounts payable and receivable transactions.

Financial Reporting Accounts Payable Accounts Receivable Compliance MS Office

Shuttle Coordinator

Coach Connections

Mar 2011 - May 2019 (8 years 2 months)

Coordinated transportation schedules and ensured timely pick-ups/drop-offs for clients. Communicated with clients and drivers to provide efficient services.

Client Communication Scheduling

Promoter/Product Activator

B C R D Solutions

Mar 2017 - Jul 2018 (1 year 4 months)

Promoted and demonstrated products to drive sales. Engaged customers, answered queries, and built interest in the brand.

Marketing

Contract Office Assistant

Transnet SOC LTD

Apr 2015 - Jun 2015 (2 months)

Provided administrative support to the HR team, assisting with document preparation and record-keeping. Scheduled and coordinated training sessions.

Record keeping Administrative Support Scheduling MS Office

Career Development Officer Intern

Northlink TVET College

Sep 2014 - Mar 2015 (6 months)

Provided individual career guidance and counseling to students to assist with career planning. Conducted workshops on resume writing and interview techniques.

Student Engagement

Assistant Store Manager

Gonubie Superspar

Mar 2008 - Aug 2009 (1 year 5 months)

Supervised staff and managed daily store operations, ensuring an organized and efficient retail environment. Assisted with inventory control and customer service tasks.

Customer Service

Education

Degrees, certifications, and relevant coursework

Cornerstone Performance Solutions

Further Education and Training Certificate, Banking

2022 - 2023

Achieved a Further Education and Training Certificate in Banking NQF Level 4, enhancing knowledge in banking operations and customer service.

University of Fort Hare

Bachelor of Social Science, Social Science

2010 - 2013

Completed a Bachelor of Social Science with majors in Sociology and English, focusing on social dynamics and literary analysis.

Umthatha College of Maths, Science and Commerce

Grade 12, General Education

2001 - 2005

Obtained a Grade 12 (Senior Certificate-NQF Level 4) with core subjects including IsiXhosa, English, Accounting, Mathematics, Economics, and Business Economics.