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Tari Barclays User

@taribarclaysuser

I resolve high-volume customer inquiries across email and live chat while improving satisfaction, retention, and response times.

Nigeria

Message

I've supported customers at Alpha Intelligent Technology and TomX Holdings, handling 50+ daily inquiries through email and live chat in Zendesk. I maintained 95%+ customer satisfaction, improved response times by 30%, and reduced resolution time by 20% using ChatGPT for response drafting.

I resolve sensitive issues, document cases accurately, identify recurring problems, and coordinate with technical teams to improve customer outcomes. My experience also includes scheduling, email triage, data entry, front desk coordination, and administrative support.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Alpha Intelligent Technology Ltd

May 2025 - Jun 2025 (1 month)

Handled over 50 daily customer inquiries via email and live chat using Zendesk, maintaining customer satisfaction above 95%. Integrated AI tools like ChatGPT to draft responses, reducing resolution time by 20% and improving customer retention by 15%.

Zendesk Email Support Live Chat ChatGpt Customer Satisfaction Issue Resolution Documentation Cross Functional Collaboration

Customer Service & Virtual Assistant

TomX Holdings Ltd.

Aug 2022 - Mar 2023 (7 months)

Handled over 50 daily email and live chat inquiries via Zendesk, reducing support ticket volume by 25% by identifying root issues. Implemented follow-up systems and coordinated internal teams to improve response times by 30%.

Zendesk Email Support Live Chat Data Entry Record keeping Confidentiality Cross functional Coordination Issue Resolution

Executive Assistant

Deborah Rise Empire

May 2019 - Aug 2019 (3 months)

Managed calendar scheduling and email correspondence for the company founder, screening and prioritizing over 50 daily messages. Coordinated event logistics and managed professional communications with discretion and attention to detail.

Calendar Management Email Correspondence Scheduling Event Coordination Communication Skills Discrétion

Customer Service & Sales Supervisor

Seeme Beauty World

Jul 2018 - Nov 2018 (4 months)

Delivered personalized in-store consultations and increased repeat customer visits by 15%. Maintained accurate inventory records and supported visual merchandising, reducing stock discrepancies by 20%.

Customer Service Sales Inventory Management Visual Merchandising Record keeping

Marketing Executive

Mutual Benefits Assurance

Mar 2018 - Jul 2018 (4 months)

Exceeded sales targets by 25% through proactive outreach and provided tailored solutions to clients. Ensured 100% regulatory compliance in documentation processing.

Sales Proactive Outreach Client Solutions Regulatory Compliance Documentation

Relationship Officer (Internship)

House of Tara International Makeup Studio

Jan 2015 - Feb 2015 (1 month)

Welcomed customers and answered inquiries, creating a welcoming atmosphere. Supported daily sales activities, provided guided store tours and product recommendations, and maintained daily stock counts.

Customer Service Sales Support Product Recommendations Stock Management Communication Skills