Esther Isaac
@estherisaac1
I resolve high-volume customer issues and streamline administrative operations across remote support teams.
NigeriaWhat I'm looking for
I've supported customers for Alpha Intelligent Technology Co., Ltd. across Rainbow Project, Amazon, Shopify, and TikTok, resolving order, shipping, return, exchange, and account concerns through phone, email, chat, CRM, ERP, WMS, and Zendesk systems. I maintain accurate records, manage escalations, and meet SLA targets with first responses within eight business hours and full resolution within 24–48 hours.
Previously at CSK Technology Services, I progressed to Administrative Lead, reducing travel costs by 15%, improving meeting efficiency by 10% through Zoom implementation, and creating a Google Drive filing system for remote teams. I also handled up to 50 customer calls daily and supported onboarding for 20 new hires.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Alpha Intelligent Technology Co Ltd
Nov 2025 - Present (10 months)
Managed high-volume customer inquiries for Amazon, Shopify, and TikTok, ensuring prompt resolution. Collaborated with internal teams and maintained accurate records in CRM and Zendesk.
Customer Service Representative
Alpha Intelligent Technology Co Ltd
Jan 2025 - Nov 2025 (10 months)
Responded to customer inquiries via phone, email, and chat, providing accurate information and timely resolution. Documented interactions in CRM and handled escalated complaints professionally.
Entry Level Customer Support/Administrative Assistant
CSK Technology Services
Jan 2021 - Dec 2024 (3 years 11 months)
Engaged prospective customers and recommended solutions. Promoted to administrative lead, organized travel arrangements, and assisted with onboarding new hires.
Education
Degrees, certifications, and relevant coursework
Kensule Beeson Saro-Wiwa Polytechnic
Urban and Regional Planning
2019 - 2021
Pursued studies in Urban and Regional Planning at Kensule Beeson Saro-Wiwa Polytechnic from 2019 to 2021.
Port Harcourt Polytechnic
Urban and Regional Planning
2016 - 2018
Studied Urban and Regional Planning at Port Harcourt Polytechnic from 2016 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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