Borire Titilayo

Provided virtual and executive assistance including inbox management, scheduling, and task coordination for multiple clients. Managed client social media accounts and community engagement across multiple platforms on contract and part-time engagements.

Handled inbound customer inquiries across chat channels, consistently meeting response-time and customer-satisfaction targets. Diagnosed and resolved issues, escalating complex cases and maintaining detailed interaction records for service continuity.

Supported daily administrative and operational functions, improving internal workflow and team productivity. Managed accurate data entry, record keeping, and equipment inventory, coordinating inter-departmental communication to complete assigned tasks on time.

Managed 50+ daily customer interactions via chat, phone, and email for a Nigerian fintech platform. Promoted to Team Lead within 3 months for exceptional performance, resolving user complaints, escalating technical issues, and supporting retention through accurate, empathetic support.

Handled inbound customer calls, chats, and emails with consistency, accuracy, and professionalism. Documented client feedback to support service quality improvements and internal team reporting.

Earned a B.Sc. in Business Administration from the National Open University of Nigeria (2020–2024).

Completed a Diploma in Customer Service through Alison.

Completed the Customer Service Excellence program via Jobberman.

Completed Virtual Assistant training through Alison.

Received a Business Education Conference Certificate from Salam Open University.

Received an NGO Volunteer Recognition Certificate from Salam Open University.