Open to opportunities

Temitope Aworele

@temitopeaworele

Message

Customer service professional excelling in support, virtual assistance, and client relations.

Nigeria

Message

What I'm looking for

I seek a role delivering high-quality customer support or virtual assistance in a collaborative, fast-paced team where I can improve workflows, use CRM expertise, and drive client satisfaction.

I am a dedicated customer service representative and virtual assistant with over five years' experience supporting global teams across email, live chat, phone, and CRM platforms.

I consistently exceed performance targets by resolving complaints quickly, maintaining high customer satisfaction, and improving response workflows through accurate ticketing and documentation.

As a virtual assistant I supported executive scheduling, confidential tasks, and stakeholder communications, streamlining systems to improve client response times and organizational efficiency.

I bring strong interpersonal skills, CRM expertise (LiveAgent, SERP, Zoho, Monday.com, Zendesk), and a track record in sales and client onboarding that drive retention and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Alpha Intelligence Technology

Feb 2024 - Present (1 year 11 months)

Handled high-volume customer inquiries via email and live chat, consistently exceeded performance targets, and resolved complaints to maintain high customer satisfaction using LiveAgent and SERP.

Customer Support LiveAgent SERP Email Support Live Chat CRM

Client Service Representative

Wintrado Academy

Jan 2023 - Jan 2024 (1 year)

Delivered global client support across email, phone, and chat, managed client onboarding and virtual training, and maintained CRM data accuracy to support retention and timely service delivery.

Client Onboarding Email Support Phone Support Chat Support CRM Data Entry Customer Retention

Virtual Assistant

Jara Benefits Technology

Nov 2022 - Jan 2024 (1 year 2 months)

Supported the CEO with calendar and schedule management, coordinated virtual meetings and stakeholder communications, and streamlined systems to improve client response times.

Calendar Management Scheduling Administrative Support Communication Calendly Google Workspace

Sales Representative

Jumia Nigeria

Jan 2019 - Dec 2022 (3 years 11 months)

Exceeded monthly sales targets through upselling and cross-selling, built strong customer relationships, supported online order fulfilment, and resolved client complaints to improve brand visibility.

Sales Upselling Cross Selling Customer Engagement order fulfillment CRM