Open to opportunities

Manasseh Hussaini

@manassehhussaini

I am a results-driven remote customer service representative delivering empathetic, efficient multichannel customer support.

Nigeria

Message

What I'm looking for

I seek remote roles delivering empathetic multichannel support and administrative excellence, where I can streamline processes, grow into customer success/support operations, and contribute in collaborative, growth-oriented teams.

I am an empathetic, result-driven remote customer service professional and executive assistant with experience managing high-volume multichannel support and administrative operations. I work calmly under pressure, using CRM tools like Zendesk and HubSpot to stay organized and resolve issues efficiently.

At the Ministry of Justice I coordinate 50+ high-priority meetings monthly and maintain flawless executive scheduling; as a Customer Support Intern I created a shared FAQ that reduced repetitive queries by 30% and quickly handled live chat independently. I am completing an M.Sc. in International Relations & Strategic Studies and hold certifications in Data Analysis and Virtual Assistance.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant - Accounts

Current

Ministry of Justice

Oct 2024 - Present (10 months)

Provide comprehensive administrative support to senior legal officers, coordinating executive calendars and scheduling 50+ high-priority meetings monthly while preparing executive briefings and official correspondence to maintain operational continuity.

Executive Support Calendar Management Scheduling document preparation Google Workspace Time Management

Customer Support Intern

Ars Nova Institute

Aug 2023 - Jun 2024 (10 months)

Responded to customer queries via live chat and social media, updated the knowledge base and created an internal FAQ that reduced repetitive queries by 30% while using CRM tools to track issues.