Open to opportunities

Tara Beckworth

@tarabeckworth

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Motivated customer success professional with expertise in UX research.

United Kingdom

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What I'm looking for

I am seeking a remote role that values strategic thinking and customer focus.

I am a motivated and adaptable individual with a strong background in customer success, research analysis, and user experience. Holding a Professional Diploma in UX Research and Design, I have developed proven communication and stakeholder engagement skills throughout my career. My experience ranges from analyzing complex datasets to leading onboarding processes, ensuring overall customer satisfaction.

Most recently, I worked as a Customer Success Executive at Blink Parametric, where I supported partners throughout their journey, from onboarding to renewals. I defined and tracked partner relationship goals to optimize customer satisfaction and engagement, advocating for product enhancements based on user feedback. My previous roles, including Customer Success Manager and Research Analyst at Pi Healthcare, have further honed my ability to balance independent work with effective teamwork, contributing to innovation through impactful data analysis and reporting.

Experience

Work history, roles, and key accomplishments

Customer Success Executive

Blink Parametric

Oct 2023 - Aug 2024 (10 months)

Supported partners throughout the customer journey, from onboarding to renewals, defining and tracking relationship goals to optimize satisfaction and engagement. Advocated internally for product enhancements based on user feedback and aided renewal processes, aligning customer needs with business goals.

Customer Success Onboarding Stakeholder Management User Feedback Customer Satisfaction Data Analysis Communication

Customer Success Manager

Pi Healthcare

Jan 2023 - Oct 2023 (9 months)

Managed the Stakeholder Platform and provided UX-focused feedback, supporting customers during platform launch and efficiently resolving issues. Organized and followed up on preceptorships with medical professionals.

Customer Success Feedback Platform Management Stakeholder Engagement Communication Healthcare Industry Knowledge

Research Analyst

Pi Healthcare

Feb 2022 - Dec 2022 (10 months)

Conducted extensive desk-based research and data analysis, presenting findings to clients through impactful visualization and reporting. Contributed to innovation by proposing and executing novel ideas, balancing independent work with effective teamwork.

Research Data Analysis Data Visualization Reporting Innovation Teamwork Independent work Microsoft Excel PowerPoint

Bar Staff

The Potting Shed Guiseley

Sep 2021 - Jan 2022 (4 months)

Delivered excellent customer service in a high-paced environment. Aided in event execution and maintained a clean and professional bar.

Customer Service Teamwork Communication

Student Ambassador

Newcastle University

Sep 2018 - Sep 2021 (3 years)

Represented the university at open days and school visits, creating promotional literature and supporting event coordination. Developed effective communication and organizational skills.

Public Speaking Event Coordination Communication organizational Teamwork

Bar Staff

Soho Rooms Newcastle

Jun 2019 - Mar 2020 (9 months)

Prepared drinks and maintained stock levels in a busy setting. Applied quick mental arithmetic to process transactions efficiently.

Customer Service

Sales Assistant

Mountain Warehouse

Sep 2016 - Sep 2017 (1 year)

Assisted customers with product selection and processed transactions accurately. Contributed to daily store presentation and closing procedures.

Sales Customer Service Teamwork

Summer Intern

CAP Debt Counselling Charity

Jul 2016 - Aug 2016 (1 month)

Conducted interviews and reviewed resources to produce an improvement report. Was recognized for strong work ethic, time management, and efficiency, leading to an extended internship.

Interviewing Research Time Management Work Ethics Data Analysis

Optical Assistant

Specsavers

Sep 2014 - Sep 2015 (1 year)

Conducted patient pre-assessments and performed data entry. Guided customers in selecting eyewear and using contact lenses.

Patient Care Data Entry Customer Service Product Knowledge Communication Optical Dispensing

Education

Degrees, certifications, and relevant coursework

UX Design Institute

Professional Diploma, UX Design

Completed a Professional Diploma in UX Design, focusing on user experience research and design principles. Gained expertise in creating user-centered designs and improving digital product usability.

Newcastle University

MSc, Industrial and Commercial Biotechnology

Grade: Pass with Merit

Achieved a Master of Science in Industrial and Commercial Biotechnology. Focused on advanced topics within the field, demonstrating a strong understanding of biotechnological applications.

Newcastle University

BSc, Cellular and Molecular Biology

Grade: Upper Second-Class Honours (2:1)

Activities and societies: Student Ambassador (Part-Time) from September 2018 – September 2021, representing the university at open days and school visits, creating promotional literature, and supporting event coordination.

Obtained a Bachelor of Science in Cellular and Molecular Biology with Upper Second-Class Honours. Developed a comprehensive understanding of cellular processes and molecular structures.