Whitney Okeke

Scheduled and managed initial consultations, ensuring customers were well-informed about the process and necessary preparations. Coordinated and confirmed appointments for consultations, pre-operative assessments, and follow-up visits.

Delivered exceptional customer service through email, chat, and phone interactions, ensuring timely and effective resolution of member inquiries. Assisted members in troubleshooting and resolving technical problems, ensuring a smooth and satisfactory resolution.

Successfully generated a consistent stream of high-quality leads, significantly contributing to the expansion of the overall sales pipeline. Conducted engaging discovery calls and product demos, resulting in an increased conversion rate of qualified prospects.

Successfully generated new business opportunities by strategically following up on inbound leads and conducting outbound activities. Served as the primary point of contact for both prospective and existing customers, delivering timely and accurate information.

Successfully led and managed a customer service team, providing clear guidance and support to achieve high-quality customer service. Effectively addressed and resolved customer escalations, demonstrating a customer-centric approach.

Maintained a high level of efficiency and accuracy in contact tracing, contributing to the overall effectiveness of the program. Demonstrated exceptional interpersonal skills while dealing with a diverse range of individuals, fostering a positive and reassuring environment.

Responded promptly and effectively to customer inquiries and complaints through diverse channels, including phone, email, and chat. Provided accurate and detailed information about Kent County Council's products and services, enhancing customer understanding.

Studied Business Marketing at Canterbury Christ Church University. The curriculum covered key aspects of business and marketing principles.

Completed a BTEC Level 3 Extended Diploma in Business at North Kent College. This program provided a strong foundation in various business concepts.