Open to opportunities

Tanmoy Banerjee

@tanmoybanerjee

Customer-focused travel and operations professional specializing in corporate travel, contact centers, and process improvement.

India

Message

What I'm looking for

I’m looking for a travel/operations role where I can manage end-to-end arrangements and vendor workflows, resolve customer and process issues, and improve efficiency using MIS reporting, SLAs, and tools like Excel and GDS.

I’m a customer service and operations professional focused on delivering exceptional customer experiences through effective communication and problem-solving. I’ve supported global distribution systems and airport operations while maintaining high satisfaction through timely, professional resolutions.

In senior operations and travel consulting roles, I managed end-to-end corporate travel arrangements—flights, hotels, visas, MICE events, and local transportation—while ensuring compliance with company travel policies. I coordinated with travel agencies and vendors to negotiate competitive rates, prepared and maintained Travel MIS reports for management decision-making, and handled travel-related queries, complaints, and emergencies with efficiency.

I also bring contact center experience, investigating inquiries across business processes, policies, and procedures, and proposing process improvements to enhance operational efficiency. Across my roles, I’ve owned vendor management workflows and supported continuous improvements aligned with KPIs, scorecards, and service-level expectations.

Experience

Work history, roles, and key accomplishments

Current

Sr. Associate Operations

Current

WNS

Jul 2025 - Present (1 year)

Provide operations support within a contact-center/travel context, including customer service and issue resolution through effective communication and problem-solving.

Customer Service Customer Communications Problem Solving Customer Support Customer Relationship Management Customer Satisfaction Communication Customer Relationship Management (CRM)Sabre GDS SaaS Support Email Time Management Multitasking Product Knowledge Cross Functional Collaboration English Communication Attention To Detail

Sr. Travel Consultant

BCD Travel Pvt. Ltd.

Oct 2024 - Jul 2025 (9 months)

Managed end-to-end corporate travel arrangements for flights, hotels, visas, MICE events, and local transportation while ensuring compliance with travel policies and timely bookings.

Customer Service MS Office Vendor Management PO And GRN Problem Solving Written Communication

Travel Consultant

BCD Travel

Oct 2024 - Jul 2025 (9 months)

Travel Consultant at BCD Travel, assisting with travel-related customer support and issue resolution.

Customer Support Customer Relationship Management (CRM)Sabre GDS SaaS Support Email Issue Resolution Time Management Multitasking Product Knowledge Cross Functional Collaboration English Communication Customer Satisfaction Attention To Detail

Sr. Representative, Operations

Concentrix

Jul 2022 - Sep 2024 (2 years 2 months)

Resolved customer inquiries in contact-center operations by investigating business-process, policy, and procedure questions and driving process improvements to enhance customer service and efficiency.

Customer Support Customer Service Problem Solving Communication Customer Satisfaction Active Listening Customer Relationship Management (CRM)Sabre GDS SaaS Support Email Time Management Multitasking Product Knowledge Cross Functional Collaboration English Communication Attention To Detail

Customer Service Officer

Indigo Airlines

Jun 2019 - Mar 2022 (2 years 9 months)

Customer Service Officer at Indigo Airlines, providing customer support via email, chat, and video; resolving issues through root-cause analysis and follow-up until resolution while maintaining CRM documentation.

Customer Service Associate

Fusion BPO

Jul 2021 - Jan 2022 (6 months)

Handled webchat and omnichannel customer support while analyzing performance metrics and recommending data-driven enhancements for business outcomes.

Customer Service Customer Support Written Communication Microsoft Excel Performance Metrics Multitasking

Customer Service Ocer

Indigo Airlines

Jun 2019 - Mar 2021 (1 year 9 months)

Completed end-to-end travel arrangements for domestic and international flights, including ticketing, fare management, routing, and post-booking support with coverage across shifts and holidays.

Airport Operations Customer Service Customer Support Ticketing International Fare Management Routing Load And Trim Customer Satisfaction

Flight Supervisor

TAJ SATS Air Catering Ltd.

Oct 2018 - Apr 2019 (6 months)

Supervised team performance against KPIs, ensured compliance with legal/industry standards, and coached junior travel consultants with consultative routing guidance aligned to business travel policies.

Customer Satisfaction KPIs Coaching and Mentoring Problem Solving Airport Operations Customer Relationship Management