Abhivandan Yadav

I’m an Operations, Customer Experience & Remote Support professional with 5+ years of experience across aviation, customer support, operations management, and business development. I focus on high-volume execution, fast escalation resolution, and consistently strong passenger/customer experiences.

As a Senior Executive (AOCS) – Airport Operations & Customer Service at IndiGo Airlines, I managed end-to-end airport operations to ensure on-time departures and smooth passenger flow. I coordinated with airport authorities, ATC, ground handling agencies, security teams, and internal stakeholders while monitoring flight operations in real time and resolving disruptions with minimal impact.

I also handled customer escalations and service recovery while maintaining compliance with airline safety, security, and regulatory standards. I prepared KPI reports, operational dashboards, and performance analyses for management review, using tools like Microsoft Excel for clear, decision-ready reporting.

Previously, as a Business Development Manager at BYJU’S, I drove sales and business growth through consultative selling and relationship management—building partnerships with schools, parents, and channel partners, and coordinating onboarding/customer success to improve retention and satisfaction. I’m now seeking remote opportunities in customer support, operations, logistics, workforce management, vendor coordination, and service delivery.