Ankana Mandal
@ankanamandal1
Supplier operations professional at Elife Limo who managed 200+ daily transfer bookings across India, Europe, and the USA.
IndiaWhat I'm looking for
At Elife Limo, I managed global transfer operations across India, Europe, and the USA, overseeing more than 200 bookings daily.
I coordinated suppliers, fleet allocation, pricing negotiations, and vendor onboarding. Through proactive service monitoring and swift issue resolution, I kept the customer complaint rate below 1.5%.
At Praxis Services Pvt. Ltd., I managed voice and email reservation operations handling more than 1,400 calls daily. I also conducted quality audits, monitored SLA adherence, and handled guest escalations with hotel partners.
Earlier, as a Customer Service Associate at IndiGo Airlines, I assisted passengers with reservations, ticketing, check-in, and boarding, and coordinated with ground operations and cabin crew. I'm available immediately and open to remote opportunities.
Experience
Work history, roles, and key accomplishments
Supplier Operations Lead
Elife Limo
May 2022 - Dec 2025 (3 years 7 months)
Managed end-to-end global transfer operations across India, Europe, and the USA, overseeing 200+ bookings daily. Led supplier coordination, fleet allocation, pricing negotiation, and vendor onboarding, achieving a customer complaint rate below 1.5%.
Reservations & Operations Manager
Praxis Services Pvt. Ltd.
Feb 2012 - Jun 2021 (9 years 4 months)
Managed high-volume voice and email reservation operations handling 1,400+ calls daily. Conducted quality audits, monitored SLA adherence, handled guest escalations, and coordinated with hotel partners for rapid resolution of service issues.
Customer Service Associate
IndiGo Airlines
Feb 2011 - Jan 2012 (11 months)
Assisted passengers with reservations, ticketing, check-in, and boarding in a fast-paced airport environment. Resolved passenger queries and complaints at the counter, ensuring smooth travel experience and on-time departures.
Education
Degrees, certifications, and relevant coursework
Annamalai University
Bachelor of Business Administration, Aviation, Hospitality & Tourism
2009 - 2011
Bachelor of Business Administration with specialisation in aviation, hospitality, and tourism.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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