Tanmoy Banerjee

I've supported corporate travel and customer operations at WNS, BCD Travel, Concentrix, and IndiGo Airlines, bringing more than seven years of experience across travel, contact centers, and customer service.

At BCD Travel, I managed end-to-end corporate travel arrangements covering flights, hotels, visas, MICE events, and local transportation. I coordinated with agencies and vendors, maintained Travel MIS reports, handled emergencies and complaints, and processed POs and GRNs accurately.

At IndiGo Airlines, I handled domestic and international ticketing, fare management, routing, and post-booking support. I use Amadeus, Sabre, GDS tools, and booking systems to resolve travel queries while maintaining service quality.

I'm focused on reliable customer support, operational SLAs, and smooth traveler experiences through clear communication, problem-solving, and efficient process handling.