Krithika Nagu

I’m a results-driven travel professional with 4+ years of experience delivering high-quality customer service across corporate travel operations, client onboarding, and stakeholder coordination. I’m known for managing complex arrangements while keeping service standards consistently high.

In my recent role supporting HyperGuest onboarding, I managed hotel connectivity partner implementations end-to-end—coordinating client implementations, channel integrations, testing, and post-go-live support. I also ran onboarding and training sessions and used ZohoCRM to track workflows and implementation progress.

Previously at BCD Travel, I handled end-to-end corporate travel arrangements (flights, hotels, rail, and car rentals), built strong relationships with travel suppliers, and negotiated to optimize travel costs and customer satisfaction. I used Sabre GDS for reservations, ticketing, and itinerary management while resolving customer concerns promptly.

Earlier, I supported operational excellence as an Operations Associate by maintaining accurate operational records, coordinating vendor delivery schedules, analyzing operational data to identify trends, and recommending process improvements. Across roles, I bring strong communication, problem-solving, and organizational skills to ensure seamless customer experiences.