At TRAVELLERPASS LLC, I coordinate concierge operations for complex travel logistics and special requests across client itineraries. I research and maintain booking-platform data, and work with international merchant partners to resolve customer complaints and travel escalations.
I also train new joiners and create process documentation for remote operations. Through marketing initiatives and email campaigns, I communicate the brand’s value and support customer engagement.
At TATA CONSULTANCY SERVICES (TCS), I managed client communication and logistics issues across voice, email, and chat, and supported team productivity reporting. Earlier roles included customer service and operations work in travel, telecom, banking, and order logistics.
