Priya Chhabra
@priyachhabra
Travel operations professional at EXL Service delivering UK corporate travel operations and managing a team of 13–15 associates.
IndiaWhat I'm looking for
At EXL Service, I’m responsible for end-to-end operational delivery across multiple queues supporting UK-based corporate travel accounts. I manage and develop a team of 13–15 associates, while monitoring service performance and coordinating with operational stakeholders.
I handle complex traveler and client escalations across air, hotel, visa, forex, and ground transportation needs. My experience also includes corporate travel reservations using Sabre and Galileo, client onboarding and transitions, quality reviews, and process improvement.
Experience
Work history, roles, and key accomplishments
Lead end-to-end operational delivery for UK-based corporate travel accounts, managing a team of 13–15 associates. Oversee service performance, escalations, quality, and stakeholder coordination.
Provided functional guidance and subject-matter support to travel consultants, supported client onboarding and transitions, and delivered training and coaching to improve service quality.
Managed domestic and international travel reservations for UK-based corporate accounts across voice, chat, and email channels. Handled traveler queries and complex service issues using Sabre and Galileo.
Travel Consultant
Carlson Wagonlit Travel (CWT)
Aug 2019 - Sep 2019 (1 month)
Supported corporate travel servicing and reservation-related activities.
Handled customer escalations and complex service issues, taking ownership of resolution and customer communication. Supported onboarding and knowledge transfer for new joiners.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Post Graduate Diploma in Applied Statistics, Applied Statistics
Pursuing a Post Graduate Diploma in Applied Statistics (PGDAST) from Indira Gandhi National Open University, currently in progress.
Indira Gandhi National Open University
Bachelor of Computer Applications, Computer Applications
Completed a Bachelor of Computer Applications (BCA) from Indira Gandhi National Open University in November 2021.
Power BI: Beginner to Pro Workshop
Workshop, Power BI
Completed a workshop on Power BI from beginner to pro level.
Geography in Travel Planning
Course, Travel Planning
Completed a course on geography in travel planning.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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