Kartik Pandey
@kartikpandey2
Operations professional turning SLA metrics into process improvements through data-backed, cross-functional execution.
IndiaWhat I'm looking for
I’m an operations professional with 3+ years managing high-volume, metrics-driven service environments across travel, telecom, hospitality, and aviation. I bring strong ownership, calm execution under pressure, and a practical approach to resolving issues within SLA.
In my most recent role, I coordinate daily with operations, product, and finance teams to troubleshoot partner-specific issues and drive resolution through structured, data-backed recommendations. I track and analyze operational performance using CRM tools and Excel dashboards, turning trends and bottlenecks into management reporting and process change.
I’ve also been recognized with a Q1 2026 Service Star Award for cross-functional collaboration and measurable operational impact. I conduct supervisory review, allocate team workload, and lead onboarding and mentorship—standardizing best practices while strengthening escalation handling through root-cause analysis.
Before that, I supported high-volume telecom operations with a focus on First Call Resolution and Net Promoter Score, analyzed customer feedback to inform improvements, and provided on-ground aviation support during flight disruptions. Across every environment, I aim to balance multiple priorities, apply research and judgment in ambiguous situations, and communicate clearly across teams to keep service continuity strong.
Experience
Work history, roles, and key accomplishments
Coordinated daily with operations, product, and finance teams to resolve partner-specific issues within SLA. Tracked and analyzed operational data using CRM tools and Excel dashboards to identify trends, bottlenecks, and actionable process changes.
Led supervisory reviews and workload allocation, onboarding, and mentorship while standardizing best practices for the team. Conducted root-cause analysis on complex escalations and produced structured performance reports, coordinating across internal teams to close matters within SLA.
Operations Associate - Student Accom
Amber IT
Apr 2024 - Jul 2024 (3 months)
Served as the primary liaison between international student clients and property stakeholders, managing multi-party requests across competing priorities.
Managed high-volume client operations for a UK telecom brand, maintaining First Call Resolution and Net Promoter Score performance metrics. Analyzed customer feedback and interaction data to identify recurring pain points and support actionable input into product and process improvements.
Travel Operations Consultant
Rayna Tours and Travels
Oct 2023 - Apr 2024 (6 months)
Directed the full client journey for Dubai travel bookings by coordinating with vendors to ensure timely and accurate service delivery across concurrent accounts.
Customer Service Ops Trainee
GoAir
Jan 2023 - Sep 2023 (8 months)
Provided on-ground support during high-pressure flight disruptions, using rapid problem-solving and cross-team communication to restore service continuity.
Education
Degrees, certifications, and relevant coursework
Ajeenkya DY Patil University
Bachelor of Business Administration, Aviation Management
Grade: CGPA 7.5/10
Completed a Bachelor of Business Administration in Aviation Management at Ajeenkya DY Patil University in 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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