Suhail Rehman
@suhailrehman
I am an aviation operations professional specializing in flight supervision, team leadership, and customer service.
IndiaWhat I'm looking for
I am a dedicated aviation professional with over eight years of experience in airline operations and customer service, focused on on-time performance and regulatory compliance.
I have supervised daily flight operations, conducted document checks, and coordinated flights for multiple international carriers, using DCS, Sabre, Amadeus, SHARES and World Tracer systems to maintain service continuity.
I have led and trained teams, delegated responsibilities, resolved passenger issues and baggage mishandling, and implemented process improvements that enhanced service efficiency and safety standards.
I bring calm decision-making under pressure, strong interpersonal communication, and a commitment to operational excellence; I seek roles where I can continue to lead teams, optimize processes, and elevate passenger experience.
Experience
Work history, roles, and key accomplishments
Assistant Duty Officer
Bird Flight Services Pvt. Ltd.
Jul 2021 - Dec 2024 (3 years 5 months)
Supervised daily flight operations, ensured on-time performance and regulatory compliance, and conducted Emirates document checks and supervision for international carriers. Trained new staff, delegated tasks, and implemented process improvements to increase service efficiency.
Customer Service Agent / Supervisor
Air India Air Transport Services Ltd.
Mar 2017 - Jun 2021 (4 years 3 months)
Managed check-in, boarding and baggage services using United's SHARES and AERO systems, and resolved passenger issues including delays and baggage mishandling. Assisted in training junior staff and enforced SOPs to improve operational consistency.
Customer Service Agent / Supervisor
Air India Air Transport Services Ltd. / United Airlines
Mar 2017 - Jun 2021 (4 years 3 months)
Managed check-in, boarding, and baggage operations using United's SHARES and AERO systems; resolved passenger issues, delays, and baggage mishandling with World Tracer. Trained junior staff and enforced SOPs to maintain service standards.
Passenger Service Agent
CelebiNAS Airport Services India Pvt. Ltd. / Etihad Airways
Apr 2015 - Mar 2017 (1 year 11 months)
Supported passenger check-in and boarding using Sabre Sonic, conducted accurate document verification, and coordinated with flight controllers and baggage teams to maintain on-time departures.
Passenger Service Agent
CelebiNAS Airport Services India Pvt. Ltd.
Apr 2015 - Mar 2017 (1 year 11 months)
Supported passenger check-in and boarding using Sabre Sonic, ensured accurate document verification, and assisted customers with travel queries. Coordinated with flight controllers and baggage teams to support timely departures.
Education
Degrees, certifications, and relevant coursework
IUICIT College (Sikkim Manipal University)
Master of Business Administration, Marketing
Master of Business Administration with a focus in Marketing completed at ICIT College (Sikkim Manipal University) in 2014.
Vivek College
Master of Commerce, Management
Master of Commerce in Management completed at Vivek College affiliated with the University of Mumbai in 2011.
Smt. Kamala Mehta College
Bachelor of Commerce, Commerce
Bachelor of Commerce completed at Smt. Kamala Mehta College, University of Mumbai, in 2009.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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