Open to opportunities

Tanisha Allen

@tanishaallen

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Dedicated customer service professional with extensive experience in client relations.

Jamaica

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What I'm looking for

I am seeking a role that values customer engagement and offers opportunities for professional growth.

I am a dedicated customer service professional with over 15 years of experience in various roles, including Customer Care Agent and Web Support Agent. My journey began at Jamaica Vista Print, where I honed my skills in managing customer orders and ensuring satisfaction through exceptional service. I have consistently demonstrated my ability to address inquiries and resolve issues promptly, contributing to repeat business and customer loyalty.

Throughout my career, I have worked with diverse client bases, including senior citizens, where I educated them on discount programs to enhance their shopping experience. My role at Concentrix on the Amazon Project further solidified my expertise in managing customer expectations and ensuring timely delivery of products. I take pride in my ability to upsell and cross-sell, which has significantly increased store revenue in my previous positions.

Currently, as a Web Support Agent at National Pen, I manage customer technical issues related to web-based products, providing detailed guidance and support. My commitment to improving service quality and customer satisfaction drives me to continuously seek solutions that enhance the overall purchasing experience.

Experience

Work history, roles, and key accomplishments

Web Support Agent

National Pen

Aug 2019 - Present (5 years 10 months)

Managed and resolved customer technical issues related to web-based products and services promptly and efficiently. Provided detailed guidance and support to customers navigating online platforms and digital tools. Utilized CRM systems to track and follow up on customer support tickets and inquiries.

Technical Support CRM Systems

Customer Service Representative

Concentrix

Oct 2017 - Present (7 years 8 months)

Managed customer orders and processed transactions accurately to ensure customer satisfaction and repeat business, specifically for the Amazon Project. Provided exceptional customer service by promptly addressing inquiries and resolving issues for a diverse client base. Assisted in upselling and cross-selling products to increase store revenue.

Customer Service Order Management Shipment Assistance Upselling Cross Selling

Customer Care Agent

Island Outsourcing Limited

Jan 2013 - Present (12 years 5 months)

Handled customer inquiries regarding product features, pricing, and availability for ATL and Hilton products and services. Provided exceptional customer service by addressing inquiries and resolving issues promptly for a diverse client base. Managed customer orders and processed transactions accurately to ensure customer satisfaction and repeat business.

Customer Service Product Knowledge Order Processing

Sales Advisor

Kiwanja Limited

Jan 2011 - Present (14 years 5 months)

Assisted in upselling and cross-selling products to increase store revenue. Resolved customer complaints and provided appropriate solutions to ensure customer satisfaction. Provided discount cards specifically for senior citizens, enhancing their shopping experience and loyalty.

Upselling Cross Selling Customer Satisfaction Discount Programs Sales

Customer Care Agent

Jamaica Vista Print

Jul 2007 - Present (17 years 11 months)

Managed customer orders and processed transactions accurately, ensuring customer satisfaction and repeat business. Provided exceptional customer service by addressing inquiries and resolving issues promptly for a diverse client base. Handled customer inquiries about product features, pricing, and availability to support informed purchasing decisions.

Customer Service Order Processing Customer Satisfaction inquiry handling

Education

Degrees, certifications, and relevant coursework

Anchovy Comprehensive High School

CXC, General Studies

Studied Home Management, Food and Nutrition, and English Language. Also focused on Personal details, Child Care, Social Studies, and Human and Social Biology.