Kerry-Ann Dixon
@kerry-anndixon
I am a customer service professional skilled in sales and technical support.
JamaicaWhat I'm looking for
I am a dedicated customer service professional with broad experience in phone sales, inbound and outbound customer support, and graphic design. I bring a proactive attitude, strong work ethic, and the ability to learn quickly across fast-paced, customer-focused environments.
I have resolved complex shipping and warranty issues, managed high volumes of calls, emails and chats, and consistently identified upsell opportunities to drive revenue. I am proficient with CRM documentation and tools such as Zendesk, Salesforce, Slack and Kustomer while delivering clear, error-free customer records.
I take pride in dependable follow-through, technical troubleshooting, and creating positive customer experiences. I am eager to contribute to a collaborative team where I can apply my sales, support, and design experience to help the organization meet its goals.
Experience
Work history, roles, and key accomplishments
Phone Sales Representative
Activate Talent
Sep 2024 - Present (1 year)
Resolved customer inquiries and shipping issues via phone and email, processed refunds and reshipments for warranty cases, and identified upsell opportunities to increase revenue.
Customer Service Representative
24-7 IntouchCX
Feb 2021 - Present (4 years 7 months)
Managed inbound and outbound calls, emails, and chat to resolve customer inquiries and improve client satisfaction across high-volume channels.
Customer Service Representative
Etech Global Solutions
Jul 2018 - Jun 2019 (11 months)
Handled inbound and outbound calls, resolved customer inquiries, and executed upselling opportunities to drive revenue.
Customer Service Representative
Collective Solutions
Apr 2017 - Apr 2018 (1 year)
Simultaneously managed inbound and outbound calls, resolved inquiries, and delivered seamless customer experiences to support revenue growth.
Sales Representative
Elephant Group / Centerfield
Feb 2016 - Feb 2017 (1 year)
Drove sales via inbound and outbound calls, identified direct selling and upselling opportunities, and contributed to revenue growth.
Graphic Designer
Swaby's Printers & Fax Services
Oct 2003 - Jan 2016 (12 years 3 months)
Designed branding and promotional materials (wide-format prints, signage, apparel, awards) and supported production scheduling and sales to drive revenue.
Education
Degrees, certifications, and relevant coursework
Montego Bay Community College
Attendance at Montego Bay Community College recorded in November 2024.
Grange Hill High School
High School Diploma, Secondary Education
2002 -
Completed secondary education at Grange Hill High School with a noted date of September 2002.
National Vocational Qualification of Jamaica (NVQ-J)
NVQ-J Level 2, Allied Health / Patient Care
Completed NVQ-J Level 2 certification as an Allied Health Patient Care Assistant.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
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