Open to opportunities

Monae Blackstock

@monaeblackstock

Message

Customer service professional with 5+ years’ experience and strong problem-solving skills.

Jamaica

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth and development.

I am a dedicated customer service professional with over five years of experience in delivering exceptional support and fostering customer loyalty. My journey began at FedEx, where I honed my skills in service troubleshooting and payment processing, ultimately achieving the highest call quality scores for three consecutive months. This recognition fueled my passion for helping customers and solving their problems efficiently.

Currently, I serve as a Customer Service Representative at Mobile Citizen, where I manage up to 80 inbound and outbound calls daily. I take pride in maintaining a 95% customer satisfaction rating, a testament to my commitment to excellence. My expertise in CRM software, including Zendesk and Salesforce, allows me to navigate complex customer inquiries effectively while meeting or exceeding performance goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Mobile Citizen

Jan 2022 - Jun 2025 (3 years 5 months)

Supported U.S. customers with ordering devices for their organization, handling up to 80+ inbound and outbound calls daily, assisting customers with billing inquiries, account updates, and technical support. Maintained a 95% customer satisfaction rating based on post-call surveys.

Conflict Resolution CRM Software Communication Multitasking Time Management Team Collaboration

Customer Support Agent

FedEx Campaign

Aug 2019 - Dec 2021 (2 years 4 months)

Supported U.S. customers with service troubleshooting, payment processing, and order tracking. Received recognition for achieving highest call quality scores three months in a row.

Customer Support Payment Processing Training Data Security Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Spaldings High School

High School Diploma, General Studies

Completed high school education, earning a High School Diploma in 2010. This foundational education prepared for further academic and professional pursuits.

Knox Community College

Bachelor of Arts, Education

Pursued a Bachelor of Arts in Education, completing the program in 2014. This degree focused on educational methodologies and practices, preparing for a career in teaching or related fields.