Open to opportunities

Wiam Laghzaouni

@wiamlaghzaouni

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Motivated marketing professional with strong organizational skills.

Morocco

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What I'm looking for

I am looking for a role that values communication and organization, with opportunities for growth.

I am a motivated professional with a Bachelor's degree in Marketing and a Virtual Assistant certification. My background has equipped me with strong communication skills, enabling me to effectively manage calendars, handle emails, and provide digital content support. I pride myself on my organizational abilities and problem-solving skills, which ensure smooth operations for clients and marketing initiatives.

During my experience as a Customer Service Agent at Air Arabia, I delivered proactive customer support by offering tailored solutions that enhanced customer satisfaction. I efficiently handled multiple inquiries, maintaining high service standards in a fast-paced environment. My final-year internship at Orange Maroc involved analyzing documentation and compiling structured Excel reports, which supported decision-making processes and tracked sales performance.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Air Arabia

Jan 2022 - Present (3 years 5 months)

Delivered proactive customer support by offering tailored solutions to enhance satisfaction. Handled multiple customer inquiries efficiently, ensuring prompt and accurate resolution. Maintained high service standards while operating in a fast-paced environment.

Customer Service Communication Data Entry

Final-Year Intern

Orange Maroc

Jan 2021 - Present (4 years 5 months)

Analyzed documentation and compiled structured Excel reports to support decision-making processes. Managed and interpreted B2B appointment data, generating detailed reports to track sales performance and support business growth strategies.

Data Analysis Excel B2B Sales Business Growth Organizational Skills

Education

Degrees, certifications, and relevant coursework

University of Technology, Casablanca

Bachelor's Degree, Marketing, Sales & Communication

Completed a Bachelor's Degree focusing on Marketing, Sales, and Communication. Gained comprehensive knowledge in strategic marketing, sales techniques, and effective communication strategies relevant to business environments.

University of Technology, Casablanca

Associate Degree (DUT), Marketing Techniques

Obtained an Associate Degree (DUT) specializing in Marketing Techniques. Developed foundational skills in marketing principles, market analysis, and practical application of marketing strategies.

ALX Africa (African Leadership Experience)

Certification, Virtual Assistant

Completed a Virtual Assistant Certification program, acquiring essential skills for administrative support. Focused on calendar management, email handling, data entry, and digital content support.