ISIhsane Stitou
@ihsanestitou
Motivated business management graduate specializing in marketing and sales.
MoroccoWhat I'm looking for
I am a recent graduate in Business Management with a specialization in Commerce and Marketing. My academic background has equipped me with a robust understanding of market dynamics and consumer behavior, which I have applied in various customer service roles. I am highly motivated and committed to leveraging my analytical and creative skills to contribute to the success of projects and deliver tangible results.
During my time as a Customer Service Agent at Webhelp, I was responsible for managing calls, emails, and messages, ensuring high-quality customer service and providing tailored solutions to meet client needs. Additionally, I completed an internship at ANASSI real estate company, where I gained valuable experience in after-sales service. My dedication to excellence and passion for the industry drive me to consistently seek effective solutions and strive for continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Webhelp
Jan 2024 - Dec 2024 (11 months)
As a Customer Service Agent at Webhelp, I managed calls, emails, and messages, ensuring high-quality customer service and providing tailored solutions to meet client needs. My role involved leveraging my analytical skills to enhance customer satisfaction and drive results.
Customer Care Specialist
ANASSI Real Estate
Jan 2023 - Feb 2023 (1 month)
Interned for one month at ANASSI Real Estate, focusing on after-sales service. My responsibilities included assisting clients with inquiries and ensuring their satisfaction post-purchase.
Hotel Receptionist
Unknown Hotel
Jan 2021 - Sep 2021 (8 months)
Provided exceptional customer service as a hotel receptionist, managing guest check-ins and inquiries while ensuring a seamless and welcoming experience for all guests.
Education
Degrees, certifications, and relevant coursework
OFPPT-ISTAG BAB
Specialized Technician, Business Management
2021 - 2024
Specialized Technician in Business Management, focusing on Commerce and Marketing, studying marketing strategies, sales techniques, financial management, and customer service best practices.
OFPPT
Certificate, Sales
2021 - 2021
Awarded a Certificate of Excellence in Product Sales, recognizing outstanding performance in sales training.
Lycée Lala Mina
Baccalaureate, Literature
2019 - 2020
Completed Baccalaureate in Literature, which provided a strong foundation in critical thinking and analysis.
OFPPT
Certificate, Information Technology
2016 - 2016
Received a Certificate in Microsoft Office, enhancing skills in essential office software.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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