Open to opportunities

Mamo User

@mamouser

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Results-driven professional with expertise in customer service and sales.

Morocco

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a results-driven and adaptable professional with a strong background in customer service, sales operations, and IT systems. My experience spans various roles, including Assistant Manager at Mamo Car Wash, where I supervise a small team and ensure exceptional customer experiences. I have a proven ability to meet KPIs and support multichannel service operations.

Throughout my career, I have excelled in B2C and B2B sales, generating leads and building strong client relationships. My expertise in CRM platforms, such as Salesforce and HubSpot, allows me to optimize pipelines and maintain data accuracy. I am fluent in English, Arabic, and French, which enhances my ability to communicate effectively with diverse clients.

With a passion for efficiency and continuous improvement, I am committed to delivering exceptional service and resolving issues promptly. My dedication to customer satisfaction has earned me recognition, including the Outstanding Team Leadership award at Orange Maroc in 2022.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager - Team Member

Current

Mamo Car Wash

Nov 2023 - Present (1 year 9 months)

Supervised a small team in a customer service and automotive setting, ensuring customer satisfaction and handling complaints professionally. Oversaw the car wash process, staff coordination, and maintained smooth day-to-day functioning.

Team Leadership Customer Service Problem Solving Team Coordination

Telemarketer

Digisell

Jul 2021 - Mar 2023 (1 year 8 months)

Conducted cold calling campaigns for financial products to English-speaking customers. Promoted to assistant manager for leading team training and improving overall sales performance.

Cold Calling Financial Products Sales Performance Customer Service

Sales Representative (Field sales)

Orange Maroc

Aug 2019 - May 2021 (1 year 9 months)

Promoted mobile and internet subscription packages to B2C customers and assisted with technical support and billing inquiries. Recognized for outstanding team leadership.

B2C Sales Internet Packages Technical Support Billing

Education

Degrees, certifications, and relevant coursework

Hassan II University

Associate Degree, English Literature

2018 - 2021

Completed an Associate Degree in English Literature, focusing on literary analysis and critical thinking. Developed strong communication and analytical skills.

Orange maroc x Le wagon

Certificate of Competence, Information & Technology

Participated in an Information & Technology training BootCamp, gaining practical skills in IT systems and relevant technologies. Enhanced understanding of modern tech tools and applications.