Open to opportunities

Marouane Klm

@marouaneklm

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Motivated customer support professional with strong communication skills.

Morocco

Message

What I'm looking for

I am seeking a rewarding opportunity that allows me to leverage my communication skills and contribute to team success.

I am a motivated and organized professional with a strong background in customer support and sales. My experience as a Bilingual Customer Support e-Chat Agent at Cnexia allowed me to hone my communication skills while efficiently handling e-chat queries. I thrive in both team settings and independent roles, always aiming to deliver exceptional service.

In my previous role as an Account Executive at Weblify Media, I successfully engaged potential clients, scheduled meetings, and followed up on leads to ensure a smooth sales process. My analytical skills were further developed during my time as a Content Moderator Specialist at Majorel Group, where I enforced guidelines and resolved disputes to maintain a secure platform environment. I am passionate about enhancing user experiences and contributing positively to team objectives.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support e-Chat Agent

Cnexia

Feb 2025 - Mar 2025 (1 month)

Handled e-Chat queries, providing comprehensive customer service. Resolved customer issues efficiently and professionally.

Customer Service Problem Solving Communication Skills

Account Executive

Weblify Media

May 2024 - Jan 2025 (8 months)

Contacted potential clients to present services and generate interest, scheduling calls to understand their needs. Followed up with leads to maintain engagement and advance them through the sales process.

Sales Lead Generation Client Relationship Management Negotiation Communication Skills Upselling

Content Moderator Specialist

Majorel Group

Oct 2023 - May 2024 (7 months)

Applied analytical skills and policy knowledge to resolve disputes and enforce content guidelines. Monitored and identified content regulation violations to maintain a secure platform environment and enhance user experience.

Content Moderation Enforcement Dispute Resolution Analytical Skills User Experience Data Analysis

Lead Generation/ Sales/ Online Assistant

Open Move

Mar 2021 - Sep 2022 (1 year 6 months)

Conducted property and client prospecting to identify new opportunities and managed inquiries for smooth interactions. Coordinated viewings and facilitated communication between landlords and tenants.

Lead Generation Sales Communication Property Management Customer Service

Education

Degrees, certifications, and relevant coursework

Multilingual - Online

Trained Medical Interpreter, Medical Interpretation

Completed an online training program to become a certified medical interpreter. Developed skills in facilitating communication between healthcare providers and patients with language barriers.

Great Learning - Online

Customer Relationship Management, Customer Relationship Management

Completed an online course in Customer Relationship Management. Gained knowledge in managing customer interactions and improving customer satisfaction.

Udemy | HubSpot Academy - Online

Advanced Diploma, Innovations and Digital Marketing

Obtained an Advanced Diploma in Innovations and Digital Marketing through online courses. Acquired expertise in digital marketing strategies and innovative business practices.

El Farah Association

Baccalaureate, Literature and Human Studies

Completed a Baccalaureate in Literature and Human Studies. Developed strong analytical and critical thinking skills through the study of literature and humanities.