Open to opportunities

Chaimae Sahin

@chaimaesahin

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Customer service representative eager to enhance communication skills.

Morocco

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What I'm looking for

I am looking for a role in an international team that values creativity and innovation.

As a dedicated customer service representative with over six years of experience, I have honed my ability to work effectively both in teams and independently. My journey began with a Baccalaureate in Literature, followed by a Diploma in Executive Secretarial Techniques, which laid the foundation for my professional career.

At Foundever (formerly Sitel), I excelled in responding to customer inquiries and managing sales operations, ensuring customer satisfaction through effective communication. My internships further developed my organizational and communication skills, preparing me for a dynamic role in an international team where I can contribute creatively and innovatively.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Foundever

Jul 2017 - Dec 2023 (6 years 5 months)

Responded to customer inquiries via phone and email, handling sales operations and processing various complaint files. Verified data, validated after-sales service tickets, and accurately entered customer orders.

Customer Service Sales Operations Data Validation Email Communication

Administrative Intern

Mamda Mcma Insurance

Jul 2016 - Dec 2016 (5 months)

Performed document filing, managed telephone communications, and handled agenda management during a 6-month internship. Executed data entry tasks to support insurance operations.

Data Entry P&C Insurance Operations Administrative Support

Administrative Intern

C5M

Jul 2014 - Dec 2014 (5 months)

Assisted with document filing, managed telephone communications, and maintained agenda management during a 6-month internship. Contributed to the smooth running of daily office activities.

Administrative Intern

Cater S.A

Jul 2013 - Dec 2013 (5 months)

Managed document filing, handled telephone communications, and maintained agenda management during a 6-month internship. Supported administrative tasks to ensure efficient office operations.

Administrative Support Office Management

Education

Degrees, certifications, and relevant coursework

Lala Aicha High School

Baccalaureate, Literature

Completed a Baccalaureate in Literature with a Modern Letters Option in June 2012 at Lala Aicha High School. This program provided a strong foundation in literary analysis and communication skills.

Institute of Applied Technology, Hay Salam, Salé

Diploma, Executive Secretarial Techniques

Obtained a Diploma in Executive Secretarial Techniques in July 2015 from the Institute of Applied Technology, Hay Salam, Salé. This diploma equipped me with essential administrative and secretarial skills.