HAJILA YASSINE
@hajilayassine
Customer-focused sales and service professional with marketing and analytics experience.
What I'm looking for
I am a customer-focused sales and service professional with hands-on experience in call center sales, customer service, and marketing support. I consistently meet or exceed monthly sales goals and handle inquiries via phone and chat with professionalism and efficiency.
I have contributed to marketing initiatives that included data analysis and campaign support, and I hold diplomas in Management and Network Technician from OFPPT, with a Bachelor of Science in Mathematics (expected 07/2025) from Cady Ayyad University. I also completed professional certificates in customer service, public relations, and critical thinking from Oxford Home Study.
I bring strong management skills, creativity, digital marketing knowledge, and fluency in Arabic, English, and French, and I am eager to apply these abilities in roles that value customer engagement, measurable sales results, and continuous learning.
Experience
Work history, roles, and key accomplishments
English Speaking Sales Agent
Call Center
Jan 2024 - Present (1 year 8 months)
Engaged customers to assess needs and recommend products, consistently meeting or exceeding monthly sales targets and improving conversion rates.
Customer Service Agent
Call Center
Nov 2023 - Dec 2023 (1 month)
Assisted customers via phone and chat, resolving inquiries efficiently and maintaining professional service standards.
Junior Marketing Assistant
Unknown
Jan 2022 - May 2022 (4 months)
Contributed to marketing initiatives by supporting campaigns and performing data analysis to inform decisions and improve campaign performance.
Education
Degrees, certifications, and relevant coursework
Cadi Ayyad University
Bachelor of Science, Mathematics
Pursuing/completed a Bachelor of Science in Mathematics at Cadi Ayyad University, with an expected/completion date of July 2025.
OFPPT
Specialized Technician Diploma, Management
Completed a Specialized Technician Diploma in Management at OFPPT, awarded July 2023.
OFPPT
Specialized Network Technician Diploma, Network Technology
Completed a Specialized Network Technician Diploma at OFPPT, awarded July 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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