Sales & Account Management Specialist (B2B)
Looking for a job
Halima Essaouaf
@halimaessaouaf
Sales & Account Management Specialist (B2B)
MoroccoWhat I'm looking for
Customer Service, Administrative Support, and Sales Professional with 5+ years of experience supporting clients and managing relationships across international and digital environments. I have worked in B2B and B2C roles, handling multichannel customer support (chat, email, phone), administrative coordination, and sales/account management. My background allows me to understand the full customer journey — from initial contact and support to retention and long‑term partnerships. I am known for: Delivering high customer satisfaction while managing high volumes Strong communication in Arabic, French, and English Working confidently with CRM tools (Salesforce, Zendesk) Staying organized, proactive, and results‑oriented Currently open to remote or onsite opportunities in: Customer Support | Administrative Support | Account Management | Sales Operations
Experience
Work history, roles, and key accomplishments
GI
Current
Chargée de Clientèle
Groupe INTELCIA
Jun 2024 - Present (2 years)
Currently working as a Customer Service Representative, handling customer inquiries and providing solutions. This position emphasizes strong communication and problem-solving abilities to ensure customer satisfaction.
GI
Current
Agent Back Office
Groupe INTELCIA
Jun 2024 - Present (2 years)
Currently serving as a Back Office Agent for banking services, managing administrative tasks and supporting banking operations. This role requires strong organizational skills and attention to detail to ensure smooth service delivery.
TC
Assistante Technique et Commerciale
Total Call
Dec 2023 - Present (2 years 6 months)
Provided technical and commercial assistance, resolving customer issues and promoting products. This role involved a blend of technical support and sales, enhancing customer interaction and product knowledge.
HE
Secretary
Helpdeskforyou
Oct 2022 - Present (3 years 8 months)
Served as a Secretary, managing administrative tasks and providing helpdesk support. This position required strong organizational skills and the ability to handle various office responsibilities.
SI
Conseiller Clientèle
Sitel
May 2022 - Present (4 years 1 month)
Advised clients on various services, ensuring high levels of customer satisfaction. This role focused on client communication and effective problem-solving to meet customer needs.
UM
Customer Advisor
Umanis
Jul 2021 - Present (4 years 11 months)
Provided customer advisory services, addressing inquiries and resolving issues efficiently. This position honed skills in customer interaction and service delivery within a dynamic environment.
Education
Degrees, certifications, and relevant coursework
LA
Lycée Fahda Bint Alaas Alshreim
Baccalauréat international, Baccalauréat ou équivalent
Completed the Baccalauréat international program at Lycée Fahda Bint Alaas Alshreim. This program provided a comprehensive education.
UN
Unknown
DEUG, économie et gestion
Obtained a DEUG in economics and management. This program focused on foundational principles in economics and management.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MoroccoAuthorized to work in
Social media
Job categories
Interested in hiring Halima?
You can contact Halima and 90k+ other talented remote workers on Himalayas.
Message HalimaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
