HEHalima Essaouaf
@halimaessaouaf
Customer service professional with strong sales and multitasking skills.
MoroccoWhat I'm looking for
Je suis une professionnelle du service client reconnue pour mon sens du service et mon sourire constant. Avec une solide expérience dans la gestion de la relation client et la vente, j'ai développé des compétences précieuses dans la gestion simultanée de multiples tâches. Mon parcours dans des environnements de service technique et client m'a permis d'acquérir une compréhension approfondie des besoins des clients et de l'importance d'une communication efficace.
Actuellement, je travaille en tant qu'agent back office pour un service bancaire chez Groupe INTELCIA à Casablanca, où je continue à affiner mes compétences tout en contribuant activement à l'essor de l'entreprise. Je suis passionnée par l'idée de rejoindre une équipe dynamique où je pourrais approfondir mes compétences et apporter une valeur ajoutée significative.
Experience
Work history, roles, and key accomplishments
Chargée de Clientèle
Groupe INTELCIA
Jun 2024 - Present (1 year 1 month)
Currently working as a Customer Service Representative, handling customer inquiries and providing solutions. This position emphasizes strong communication and problem-solving abilities to ensure customer satisfaction.
Agent Back Office
Groupe INTELCIA
Jun 2024 - Present (1 year 1 month)
Currently serving as a Back Office Agent for banking services, managing administrative tasks and supporting banking operations. This role requires strong organizational skills and attention to detail to ensure smooth service delivery.
Assistante Technique et Commerciale
Total Call
Dec 2023 - Present (1 year 7 months)
Provided technical and commercial assistance, resolving customer issues and promoting products. This role involved a blend of technical support and sales, enhancing customer interaction and product knowledge.
Secretary
Helpdeskforyou
Oct 2022 - Present (2 years 9 months)
Served as a Secretary, managing administrative tasks and providing helpdesk support. This position required strong organizational skills and the ability to handle various office responsibilities.
Conseiller Clientèle
Sitel
May 2022 - Present (3 years 2 months)
Advised clients on various services, ensuring high levels of customer satisfaction. This role focused on client communication and effective problem-solving to meet customer needs.
Customer Advisor
Umanis
Jul 2021 - Present (4 years)
Provided customer advisory services, addressing inquiries and resolving issues efficiently. This position honed skills in customer interaction and service delivery within a dynamic environment.
Education
Degrees, certifications, and relevant coursework
Lycée Fahda Bint Alaas Alshreim
Baccalauréat international, Baccalauréat ou équivalent
Completed the Baccalauréat international program at Lycée Fahda Bint Alaas Alshreim. This program provided a comprehensive education.
Unknown
DEUG, économie et gestion
Obtained a DEUG in economics and management. This program focused on foundational principles in economics and management.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Social media
Job categories
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