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Syed Ali Murtaza

@syedalimurtaza

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Sales & Operations leader specializing in B2B outreach, lead generation, and remote customer success.

Pakistan

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What I'm looking for

I’m looking for a remote role where I can own B2B pipelines end-to-end—combining lead generation, cold outreach, and customer success—while leading distributed teams with KPI rigor and SOP-driven execution. I’m immediately available worldwide.

I’m a results-driven Sales & Operations professional with 7+ years of international remote experience across lead generation, B2B cold outreach, inbound/outbound sales, appointment setting, and CRM-driven pipeline ownership. I’ve delivered measurable revenue impact while combining an MBA in Business Strategy with a BS in Computer Science to keep my approach strategic and data-driven.

In my most recent role as Supervisor — Sales & Operations (Le-Voyage Packer and Mover), I managed full lead generation and B2B outreach for a Dubai-based moving & relocation business, led a 10+ member distributed remote team across Dubai/Abu Dhabi/Sharjah, and maintained 90%+ complaint resolution within 24 hours. I also implemented KPI review routines and built client retention systems that reduced lead drop-off and improved conversion—while supporting senior leadership with quarterly growth strategy.

Experience

Work history, roles, and key accomplishments

Current

Supervisor — Sales & Operations

Current

Le-Voyage Packer and Mover

Jan 2024 - Present (2 years 4 months)

Managed end-to-end lead generation and B2B outreach pipeline for a Dubai-based moving and relocation company, driving inbound/outbound sales through quotations, negotiation, and deal closing. Led 10+ remote team operations and maintained 90%+ client complaint resolution within 24 hours while improving accountability via weekly KPI reviews.

Lead Generation Pipeline Management Appointment Setting & Customer Success Live Chat Support KPIs SOP Development Team Leadership

Team Lead — Sales & Operations

CNT Logistics LLC

Jul 2021 - Dec 2023 (2 years 5 months)

Led a 5–10 member remote team coordinating US vehicle transport for a logistics company, owning the full-cycle B2B/B2C sales pipeline from cold outreach to post-sale account management. Trained and onboarded team members, reducing ramp-up time by 50%, while delivering responsive client and live chat support to meet monthly dispatch and revenue targets.

Appointment Setting Pipeline Management Customer Support Live Chat Support CRM Management Team Leadership Onboarding

Assistant Project Manager

Bravo Brand Company

Jul 2019 - Jun 2021 (1 year 11 months)

Coordinated delivery across 10+ concurrent client accounts by managing timelines, trackers, and progress reporting. Bridged communication between internal teams and clients to support on-time, in-scope delivery through structured stakeholder management and virtual coordination.

Project Coordination Stakeholder Management Progress Reports Client Communication Resource Coordination Workflow Management Cross Functional Collaboration Virtual Coordination Data Tracking

Education

Degrees, certifications, and relevant coursework

NCBA&E (National College of Business Administration & Economics)

Master of Business Administration, Business Strategy, Operations & Sales Management

Completed an MBA with a specialization in Business Strategy, Operations & Sales Management in 2022 at NCBA&E in Lahore.

Lahore Garrison University

Bachelor of Science in Computer Science, Computer Science

Completed a BS in Computer Science in 2016 at Lahore Garrison University, with an emphasis on data analysis and technology-driven workflow management.