Open to opportunities

Shoaib Yousaf

@shoaibyousaf

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Operations Manager specializing in customer success, appointment setting, and team leadership.

Pakistan

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What I'm looking for

I seek remote roles where I can lead operations or customer-success teams, optimize CRM and processes, drive measurable growth, and mentor staff while delivering high client satisfaction.

I am an operations-focused manager with 7+ years delivering customer success, virtual assistance, and business process management across U.S., U.K., and UAE markets. I have led teams of 40+ professionals, improved CRM workflows, and driven higher client retention through efficient appointment setting, billing, and automation.

My work spans real estate, healthcare, SaaS, logistics, and digital marketing, where I consistently exceeded KPIs—earning top-performer recognition on live transfer campaigns and a 30%+ appointment-to-conversion rate in multiple markets.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

One Solution Tech

Jan 2023 - Present (2 years 7 months)

Managed a team of 40 professionals delivering services across real estate, pharmacy, SaaS, logistics, and IT for U.S. and U.K. clients. Oversaw appointment setting, skip tracing, CRM workflows and virtual assistance, improving client retention and satisfaction.

Team Leadership CRM Management Appointment Setting Skip tracing Virtual Assistance Billing Project Coordination

Customer Success Representative

Elite Techlogix

Jul 2022 - Dec 2022 (5 months)

Built and maintained customer relationships through daily support and performance monitoring. Developed dashboards and KPI reports to measure customer engagement and team performance.

Customer Success KPIs Dashboards Performance Monitoring CRM Stakeholder Management

Operations Team Leader

Get Moving Logistics

Sep 2020 - Jun 2022 (1 year 9 months)

Led dispatch operations for U.S.-based transportation services and implemented route optimization strategies to improve delivery coordination and client communication. Coordinated schedules and team workflows to meet performance targets.

Dispatch Operations Logistics Coordination Scheduling Process Improvement Team Leadership

Customer Support Representative

JBH Communications

Jan 2020 - Aug 2020 (7 months)

Resolved customer complaints, upgraded accounts, and improved satisfaction ratings by 100% through issue tracking and escalation management. Educated clients on service offerings to reduce repeat inquiries.

Customer Support Escalation Management CRM Communication

Territory Sales Manager

Barkat Foods Enterprises

Jan 2018 - Dec 2019 (1 year 11 months)

Designed and executed regional sales plans, led client negotiations, and expanded territory footprint, driving revenue growth and strong customer satisfaction. Managed key accounts and sales operations across the region.

Sales Strategy Territory Management Sales Growth Customer Retention Account Management

Education

Degrees, certifications, and relevant coursework

Quaid eAzam Law College, Sahiwal

Bachelor of Laws, Law

2020 -

Activities and societies: Conducted legal research on major and minor crimes; prepared legal briefs and memoranda; represented clients in negotiation case studies.

Pursuing a Bachelor of Laws with emphasis on legal research, legal writing, and negotiation from Jan 2020 to Dec 2025.