Open to opportunities

Muhammad Ahmed

@muhammadahmedone

Customer Experience Manager with business development and CRM-driven support expertise, improving service delivery and revenue growth.

Pakistan

Message

What I'm looking for

I’m looking for a role where I can lead customer experience and client communication, using CRM tools to streamline pipelines, improve response speed, and strengthen service delivery. I want to support sales growth and operational excellence in a collaborative team.

I’m a dynamic professional with extensive experience across Business Development, Communications, and Customer Support, and I’m passionate about fostering customer relationships while enhancing service delivery. I’ve led teams, driven operational excellence, and managed client-facing work across remote and hybrid environments, using CRMs to keep pipelines, onboarding, and lead tracking running smoothly.

In prior roles, I resolved 800+ customer emails in three days (two days ahead of schedule) and supported phone, email, and chat workflows through tools like Zendesk, while maintaining customer records and case details in Salesforce. I’ve also delivered measurable commercial impact—handling sales worth over $500 and increasing revenue by 60%—and earned promotions through 100% quality and 98% attendance while leading B2B client campaigns. Most recently, I’ve managed international campaigns, appointment scheduling, and client engagement using HubSpot, Intercom, and ClickUp, while also supporting SEO and marketing initiatives.

Experience

Work history, roles, and key accomplishments

Current

Head of Business Development

Current

SpicePixels

Feb 2026 - Present (3 months)

Led client communication and business development across multiple international campaigns, managing sales pipelines, onboarding, and lead tracking with HubSpot. Coordinated cross-functional delivery, appointment scheduling, and supported SEO/marketing campaign execution.

Business Development Client Onboarding Sales Pipeline Management HubSpot Appointment Scheduling International Sales Cross functional Coordination

Project Lead

STRATIGIANT

Sep 2025 - Jan 2026 (4 months)

Provided chat support, sales, and customer engagement for multiple Upwork campaigns, managing client interactions and timely responses using Intercom and ClickUp. Built and managed sales pipelines, coordinated appointments, and supported SEO/marketing campaign execution.

Chat Support Sales Support Customer Engagement Intercom ClickUp Sales Pipeline Management Digital Marketing Support Virtual Assistance

Sales & Chat Support Executive

Brains and Motion

Jun 2021 - Apr 2025 (3 years 10 months)

Resolved 800+ customer emails in three days, completing the work two days ahead of the deadline. Supported phone/email/chat inquiries using Zendesk and maintained customer records and case details in Salesforce, while assisting operations with data preparation for the School Partnership Manager team.

Customer Support Email Support Phone Support Chat Support Zendesk Salesforce Case Management Data Operations

Operations Lead

HiredSupport

Apr 2020 - Aug 2021 (1 year 4 months)

Led multiple concurrent projects while supervising a team of representatives to meet performance targets and service standards. Monitored workflows, improved processes, prepared performance reports, coordinated cross-functional teams, and ensured compliance with operational requirements.

Team Leadership Process Improvement performance reporting Resource Management & Compliance Cross functional Coordination Client Communication Operations

Team Lead

Mindbridge Pvt Limited

Jul 2018 - Mar 2020 (1 year 8 months)

Promoted from Chat Support Executive to Team Lead based on consistent 100% quality and 98% attendance. Managed B2B client relationships and led team performance for a campaign, ensuring service quality and responsiveness.

Chat Support Team Leadership Quality Assurance Attendance Management Client Relationship Management Coaching Performance Tracking

Customer Sales Executive

Telus Network Pvt Ltd

Jul 2017 - May 2018 (10 months)

Handled sales exceeding $500 for Home Security and Telecommunication services, increasing revenue by 60%. Prepared customer sales quotes, negotiated pricing and terms, and coordinated between clients and the support team to resolve issues quickly.

Sales Negotiation Revenue Growth Customer Relationship Management Client Support Liaison