Open to opportunities

Hamza Altaf

@hamzaaltaf2

Message

Business development and customer support professional driving revenue and client satisfaction.

Pakistan

Message

What I'm looking for

I seek a client-facing role where I can grow revenue, mentor teams, and use data-driven strategies to improve customer satisfaction and retention.

I am a business development and customer support professional with over three years of experience building client relationships, closing deals, and delivering exceptional service across logistics and technology sectors. I have led outbound sales, negotiated contracts, executed go-to-market strategies, and supported C-level stakeholders using CRM and ticketing systems.

I excel at identifying market opportunities through research and data, mentoring junior associates, and collaborating with cross-functional teams to improve products and processes. My track record includes meeting and exceeding performance metrics, creating persuasive proposals and ROI analyses, and strengthening client retention through clear communication and strategic account management.

Experience

Work history, roles, and key accomplishments

Current

Business Developer

Current

RT Tech Solutions

Nov 2024 - Present (11 months)

Owned business development efforts, building client relationships and closing deals that drove measurable revenue growth while collaborating with cross-functional teams and mentoring junior associates.

Sales Strategy Account Management Proposal Writing Negotiation Market Research CRM Stakeholder Management

Customer Support Specialist

IBEX Global

Feb 2024 - Nov 2024 (9 months)

Managed customer inquiries and escalations across channels, improving satisfaction and retention through timely resolution, documentation, and cross-functional collaboration.

Customer Support Salesforce Zendesk Ticketing Systems Escalation Management Communication SLA Management

Sales Executive

High Speed Dispatch

Apr 2023 - Jan 2024 (9 months)

Led outbound sales and onboarding of shippers, negotiated high-volume deals, and optimized logistics coordination to increase revenue and improve conversion rates.

Outbound Sales Negotiation Logistics Coordination Onboarding Data Analysis Reporting Lead Generation

Sales Representative

Superior Logistics LLC

Oct 2022 - Apr 2023 (6 months)

Prospected carriers and shippers to build a profitable book of business, managed end-to-end sales cycle, and consistently met monthly sales targets through effective negotiation and CRM use.

Lead Generation CRM Pipeline Management Dispatch Coordination Sales Reporting Relationship Management