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Swati Jaiswal

@swatijaiswal

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I’m a senior technical writer specializing in user-focused software documentation, knowledge bases, and localization.

India

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What I'm looking for

I’m looking for a role where I own software documentation end-to-end—partnering with SMEs and QA to deliver clear user guides, release-ready knowledge bases, and multilingual content with strong UX and SEO.

I’m a Technical Writer and Documentation Specialist with 10+ years of experience creating user-focused technical content, software documentation, and knowledge resources. I simplify complex technical information into clear, accurate, engaging materials for global audiences.

As a freelance technical writer and documentation consultant (Feb 2013–Present), I deliver structured authoring for user manuals, SOPs, installation guides, release notes, and help centers—supporting product releases across software platforms and web applications. I also perform documentation QA, usability testing, and content audits to improve clarity, accuracy, and user experience.

I strengthen teams with content strategy and UX writing, including SEO-optimized blogs, landing pages, product descriptions, and onboarding documentation. I collaborate closely with SMEs, QA, and developers to ensure information architecture and style guide compliance.

I also bring translation and localization expertise (English ↔ Hindi), including terminology consistency, linguistic QA, and multilingual adaptation. With AI-assisted content creation and modern documentation platforms like MadCap Flare and Articulate 360, I help teams produce scalable, maintainable knowledge assets.

Experience

Work history, roles, and key accomplishments

Current

Freelance Technical Writer

Current

Independent Contractor

Feb 2013 - Present (13 years 5 months)

Delivered comprehensive technical documentation, multilingual content solutions, and AI-assisted knowledge assets for global clients across multiple industries. Produced user manuals and help-center materials, performed documentation QA/usability checks, and created SEO-optimized content and localization deliverables.

Software Tester & Technical

Expertise Labs Software Solutions

Mar 2011 - Dec 2012 (1 year 9 months)

Authored user manuals, system documentation, and release-related content for enterprise software platforms. Collaborated with QA and development teams to support testing cycles, release planning, and product usability through structured documentation.

Documentation Technical Writing

Software QA Engineer

Mobicules Technologies

Jan 2010 - Feb 2011 (1 year 1 month)

Performed manual and automation testing for mobile and web applications. Created test plans and defect reports and collaborated with development teams to improve product quality and usability.

Manual Testing Automation Testing Test Plans Mobile App Testing Web Application Testing

Software Test Engineer

Interra Systems Pvt. Ltd.

May 2006 - May 2008 (2 years)

Conducted functional testing and provided quality assurance support for multiple software products. Supported release validation and QA activities to ensure product readiness.

Functional Testing Quality Assurance QA