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Ritmbarah Arora

@ritmbaraharora

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Experienced technical writer with expertise in software documentation.

India

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What I'm looking for

I am looking for a role that values clear communication and offers opportunities for growth in technical writing and content strategy.

With over 9 years of experience in Content and Technical Writing, I have honed my skills in various aspects of documentation including DDLC, SDLC, and Knowledge Management. My journey has taken me through roles where I've created user manuals, FAQs, and training content, ensuring clarity and accessibility for end-users.

At GlobalLogic, I am currently involved in creating comprehensive user guides and manuals for advanced projects like Generative Artificial Intelligence. My previous roles at SecurEyes Techno and HCL Technologies allowed me to lead teams and develop content that adheres to industry standards, including the Microsoft Manual of Style. I am passionate about using my writing to bridge the gap between complex technical concepts and user-friendly documentation.

Experience

Work history, roles, and key accomplishments

Consultant, Technical Writer

GlobalLogic, a Hitachi Group Company

May 2024 - Present (1 year 2 months)

Worked on Project Generative Artificial Intelligence (GENAI) documents. Created User Guides, Manuals, FAQs, and Troubleshooting Documents for Knowledge Management Accelerator, Observability, Platform Portal and Security.

User Guides Troubleshooting Knowledge Management Generative AI Technical Writing Content Creation

Manager, Technical Writer

SecurEyes Techno Pvt. Ltd.

Jan 2023 - Present (2 years 6 months)

Created User Manuals and Guides for various products using Word, PDF, and Oxygen XML. Wrote internal technical documents such as Requirement specifications, Design documents, API documentation, Software Test Plans, SOWs, SOPs, and Use cases.

User Guides API Documentation Test Plans SOPs Wondershare Filmora Technical Writing

Deputy Manager, Technical/Content Writer

HCL Technologies

Jul 2020 - Present (5 years)

Led a team to ensure error-free content delivery. Developed Knowledge Base Documents, User Guides, and Process Manuals following Microsoft Manual of Style (MSTP) and Simplified Technical English (STE).

Content Delivery Knowledge Base User Guides SharePoint Newsletters Infographics Technical Writing

Senior Content Writer

Trendlyne

Sep 2019 - Present (5 years 10 months)

Created help documents and SOPs for the company website and products. Handled PR activities and wrote articles for the Economic Times.

Documentation SOPs PR Content Editing Technical Writing Content Creation

Lead - EventWatch

Resilinc Solutions Pvt Ltd

Dec 2015 - Present (9 years 7 months)

Monitored events leading to supply chain disruptions. Managed Knowledge Management, including preparation and regular updating of SOPs.

Knowledge Management SOPs Recruitment Collaboration EventWatch Data Analysis Process Improvement Team Leadership

Content Writer

Knowledge Factory Pvt Ltd.

May 2015 - Present (10 years 2 months)

Wrote blogs for various clients, website content, and promotional video scripts. Handled social media captions and content promotion.

Content Video Scripts Social Media Content Promotion Client Communication Copywriting Content Strategy Digital Marketing

Education

Degrees, certifications, and relevant coursework

Symbiosis College of Arts & Commerce

Bachelor's Degree, Arts & Commerce

Completed a Bachelor's Degree at Symbiosis College of Arts & Commerce in 2013. This foundational education provided a strong academic background.

Indira School of Communication

PG in Mass Communication, Mass Communication

Pursued a Post Graduate degree in Mass Communication at Indira School of Communication, completing it in 2015. This program enhanced skills in various communication aspects.