Rahul Sachdeva

With over 4 years of experience in Customer Support and IT Service Desk roles, I have developed a strong ability to deliver end-to-end user support and resolve technical issues efficiently. My journey began at Mphasis Limited, where I honed my skills in handling inbound support for postpaid mobile customers, resolving queries related to billing and service requests. This foundational experience laid the groundwork for my subsequent role at VBuzz Teleservices, where I conducted outbound international calls, met sales targets, and maintained accurate records to support process improvements.

Currently, I am an Analyst at HCLTech, where I excel in managing high-volume queries and ensuring user satisfaction through empathetic communication. I have a proven track record of using ticketing tools like ServiceNow and Oracle to log, track, and escalate service tickets effectively. My proactive approach to incident and request management has consistently resulted in high user satisfaction rates, and I take pride in creating and updating internal knowledge base articles to enhance first-time resolution rates.

I am now seeking new opportunities in Customer Support or IT Service Desk roles where I can leverage my strong problem-solving, coordination, and communication capabilities to contribute to a dynamic team.