Dixon Patel
@dixonpatel
Customer Service Representative who blends hospitality, billing, and technical support to deliver 98% satisfaction.
What I'm looking for
I’m a motivated, hardworking customer service professional with over 7 years of combined experience across hospitality and customer support, backed by safety and food-handling certifications. I’m known for being adaptable, reliable, and quick to learn in fast-paced environments.
In my current role, I deliver professional customer service, billing, and specialized technical support. I proactively solve problems and have achieved a 98% customer satisfaction rating through effective, responsive issue resolution.
Previously, I supported diverse accounts with billing assistance and technical troubleshooting, consistently earning top-tier ratings for resolution quality. Earlier hospitality roles strengthened my guest relations, hygiene discipline, and coordination with kitchen teams to keep dining operations running smoothly.
I bring strong team collaboration, multi-tasking, and safety awareness—supported by STCW 2010 Safety Training, Firefighting, and Security, along with food and beverage management training. I’m eager to contribute to international teams and keep improving the customer experience end-to-end.
Experience
Work history, roles, and key accomplishments
Delivered professional customer service, billing, and specialized technical support. Achieved a 98% customer satisfaction rating through proactive problem-solving.
Provided comprehensive billing support and technical troubleshooting for diverse accounts. Consistently received top-tier ratings for customer satisfaction and resolution rates.
Waiter
Ramee Guestline Hotel
Jan 2013 - Jan 2015 (2 years)
Managed efficient buffet handling, maintained strict hygiene standards, and provided professional guest service. Coordinated with kitchen staff to ensure smooth dining operations.
Waiter
Green Village Resort
Jan 2009 - Jan 2010 (1 year)
Served resort guests efficiently and maintained cleanliness across dining areas. Ensured guest service while supporting day-to-day dining operations.
Education
Degrees, certifications, and relevant coursework
Kalyani Institute
Higher Secondary Certificate (HSC), Commerce
Completed the 12th Higher Secondary Certificate (HSC) in Commerce. (Year of completion: 2014.)
Don Bosco High School
Secondary School Certificate (SSC), Secondary Education
Completed the 10th Secondary School Certificate (SSC). (Year of completion: 2009.)
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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