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Dixon PatelDP
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Dixon Patel

@dixonpatel

Customer Service Representative who blends hospitality, billing, and technical support to deliver 98% satisfaction.

India
Message

What I'm looking for

I’m looking for a fast-paced role where I can own customer outcomes—combining guest-focused service, billing, and technical support—while working with safety-minded teams. I want steady growth, clear ownership, and room to improve resolution quality.

I’m a motivated, hardworking customer service professional with over 7 years of combined experience across hospitality and customer support, backed by safety and food-handling certifications. I’m known for being adaptable, reliable, and quick to learn in fast-paced environments.

In my current role, I deliver professional customer service, billing, and specialized technical support. I proactively solve problems and have achieved a 98% customer satisfaction rating through effective, responsive issue resolution.

Previously, I supported diverse accounts with billing assistance and technical troubleshooting, consistently earning top-tier ratings for resolution quality. Earlier hospitality roles strengthened my guest relations, hygiene discipline, and coordination with kitchen teams to keep dining operations running smoothly.

I bring strong team collaboration, multi-tasking, and safety awareness—supported by STCW 2010 Safety Training, Firefighting, and Security, along with food and beverage management training. I’m eager to contribute to international teams and keep improving the customer experience end-to-end.

Experience

Work history, roles, and key accomplishments

RH

Waiter

Ramee Guestline Hotel

Jan 2013 - Jan 2015 (2 years)

Managed efficient buffet handling, maintained strict hygiene standards, and provided professional guest service. Coordinated with kitchen staff to ensure smooth dining operations.

GR

Waiter

Green Village Resort

Jan 2009 - Jan 2010 (1 year)

Served resort guests efficiently and maintained cleanliness across dining areas. Ensured guest service while supporting day-to-day dining operations.

Education

Degrees, certifications, and relevant coursework

KI

Kalyani Institute

Higher Secondary Certificate (HSC), Commerce

Completed the 12th Higher Secondary Certificate (HSC) in Commerce. (Year of completion: 2014.)

DS

Don Bosco High School

Secondary School Certificate (SSC), Secondary Education

Completed the 10th Secondary School Certificate (SSC). (Year of completion: 2009.)

Tech stack

Software and tools used professionally

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