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Jaleetha Miracle

@jaleethamiracle

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Customer service professional with expertise in operations management.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth in operations management.

I am a dedicated customer service professional with over four years of experience in inbound support, client communication, and operations management across various industries, including hospitality and BPO. My journey began as an Assistant Software Developer, where I honed my technical skills before transitioning into customer service roles. I have a proven track record of managing POS operations, optimizing workflows, and ensuring a high-quality customer experience.

At Mamacoco Hospitality, I implemented standard operating procedures that significantly improved workflow and vendor negotiations. My ability to handle high-volume calls and resolve customer concerns efficiently has been recognized through high customer satisfaction scores. I am passionate about building rapport with clients and driving satisfaction through quality service and sales initiatives.

In my previous roles, I have successfully trained new team members, managed escalations, and conducted upselling initiatives that improved average order values. I thrive in fast-paced environments and am committed to supporting organizational goals through effective communication and teamwork.

Experience

Work history, roles, and key accomplishments

Current

Admin & Operations Lead

Current

Mamacoco Hospitality Private Limited

Feb 2024 - Present (1 year 3 months)

Managed POS operations, customer orders, and inbound queries for a multi-brand food and beverage operation. Implemented SOPs to improve workflow, optimised inventory, and led vendor negotiations. Oversaw customer complaint resolution and ensured a consistent, high-quality customer experience.

POS Operations POS Operation

Sr. Representative, Operations

Concentrix Services India Private Limited

Jun 2023 - Feb 2024 (8 months)

Handled a high volume of inbound calls, chats, and emails to address customer inquiries and troubleshoot issues, achieving high customer satisfaction scores. Assisted in training new team members on call handling and CRM procedures, ensuring accurate logging of interactions for service continuity.

CRM Customer Satisfaction Email Chat

Call Centre Representative - Team Leader

Lets Eat Catering Services & CHUNK Bakehouse

Aug 2021 - Oct 2022 (1 year 2 months)

Managed inbound orders and resolved client issues across multiple online platforms via call and chat, handling customer escalations and ensuring consistent service delivery. Conducted upselling initiatives during inbound order calls, improving average order value. Created shift schedules, mentored team on effective client handling and upselling strategies, and prepared daily performance and sales

Upselling Shift Scheduling performance reporting

Software Developer

Winman Software LLP

Feb 2019 - Dec 2020 (1 year 10 months)

Started as an Assistant Software Developer and advanced to Software Developer, participating in team collaboration to improve client satisfaction. Supervised junior developers to ensure quality and efficiency in project execution.

Software Development Team Collaboration Quality

Education

Degrees, certifications, and relevant coursework

Poornapraja College

Bachelor of Science, Science

Studied core scientific principles and methodologies across various disciplines. Developed analytical and problem-solving skills through coursework and practical applications.