Lakshdeep sharma
@lakshdeepsharma
Customer-focused operations and customer support specialist with 2+ years improving issue resolution, documentation, and customer satisfaction.
IndiaWhat I'm looking for
I’m a customer-focused professional with over 2 years of experience in service operations, client communication, and customer support. My expertise lies in handling service requests, issue resolution, documentation, and cross-functional coordination within fast-paced environments.
In my Assistant Manager—Customer Support Operations role, I was the primary point of contact for customer and client support, managing service requests, escalations, and operational queries. I logged, tracked, and followed up on customer issues to ensure timely resolution and high satisfaction. I also coordinated with internal teams to resolve service-impacting issues efficiently, driving ownership and accountability for the customer experience.
At Compass Group Food Services, I enhanced guest satisfaction by 15% by efficiently resolving 50 issues and handled over 500 service requests monthly. I improved team productivity by 25% through effective mentoring and leadership, and increased cafe revenue by 15% by optimizing inventory management and vendor coordination, while ensuring HSEQ compliance and accurate reporting.
Experience
Work history, roles, and key accomplishments
Assistant Café Manager
Compass Group Food Services Pvt. Ltd.
Apr 2024 - Apr 2025 (1 year)
Delivered prompt, personalized service to 200+ daily customers while managing end-to-end café operations, including inventory, procurement, and vendor coordination. Led and mentored a team of 8 to improve productivity and ensured compliance with HSEQ standards and accurate reporting.
Graduate Trainee Ops & HSEQ
Compass Group Food Services Pvt. Ltd.
Jun 2023 - Mar 2024 (9 months)
Supported store and client operations by logging service requests and tracking resolutions. Assisted with process optimization and compliance initiatives and participated in HSEQ audits and internal reviews.
Industrial Trainee Guest Services
Vivanta Whitefield (IHCL)
Aug 2021 - Nov 2021 (3 months)
Managed guest interactions across front-desk, F&B, and housekeeping while maintaining service standards. Supported day-to-day hospitality operations by coordinating information and resolving guest needs in real time.
Assistant Manager - Support
Platos Foods Pvt. Ltd.
Sep 2025 - Present (9 months)
Served as the primary point of contact for customer and client support, handling service requests, escalations, and operational queries. Logged, tracked, and followed up on issues to ensure timely resolution and coordinated with internal teams to reduce service impact.
Education
Degrees, certifications, and relevant coursework
Institute of Hotel Management, Bangalore
Bachelor of Science (B.Sc.), Hospitality & Hotel Administration
2020 - 2023
Completed a B.Sc. program in Hospitality & Hotel Administration at the Institute of Hotel Management, Bangalore from 2020 to 2023.
Play Ways Senior Secondary School
Senior Secondary Education, Secondary Education
2017 - 2018
Completed Senior Secondary Education at Play Ways Senior Secondary School from 2017 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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