Lakshdeep sharma

Delivered prompt, personalized service to 200+ daily customers while managing end-to-end café operations, including inventory, procurement, and vendor coordination. Led and mentored a team of 8 to improve productivity and ensured compliance with HSEQ standards and accurate reporting.

Supported store and client operations by logging service requests and tracking resolutions. Assisted with process optimization and compliance initiatives and participated in HSEQ audits and internal reviews.

Managed guest interactions across front-desk, F&B, and housekeeping while maintaining service standards. Supported day-to-day hospitality operations by coordinating information and resolving guest needs in real time.

Served as the primary point of contact for customer and client support, handling service requests, escalations, and operational queries. Logged, tracked, and followed up on issues to ensure timely resolution and coordinated with internal teams to reduce service impact.

Completed a B.Sc. program in Hospitality & Hotel Administration at the Institute of Hotel Management, Bangalore from 2020 to 2023.

Completed Senior Secondary Education at Play Ways Senior Secondary School from 2017 to 2018.